Company - D2C Brand

Location - Gurgaon sector 20

The ideal candidate will handle inbound and outbound calls, resolve customer concerns, monitor marketplace orders, and coordinate with internal teams for timely issue resolution.

Key Responsibilities

* Handle outbound customer calls and Chats professionally.

* Respond to customer queries via calls, emails, chat, and marketplace support portals.

* Resolve customer concerns related to orders, deliveries, returns, exchanges, cancellations, and refunds.

* Monitor marketplace platforms daily for customer complaints, order issues, refund requests, and return cases.

* Coordinate with Operations, Logistics, Finance, and Marketplace teams to ensure timely resolution of customer issues.

* Track and follow up on pending customer cases until closure.

* Maintain accurate records of customer interactions and support tickets.

* Identify recurring customer issues and recommend process improvements.

* Deliver a positive and consistent brand experience across all customer touchpoints.

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