- Coordinating and executing defined business operations monthly and annual activity within the defined as annual and monthly statement mailings, HMRC returns, FSCS reporting, annual general meeting mailings, global rate change events, mortgage fee and tariff reviews and other agreed irregular, monthly and annual events defined within the function.
- Coordinating and executing key divisional changes through Use of statistical methods to analyse data and generate practical business reports. Configuration and system management, working closely with other key business functions required to deliver the change and ensure the operational requirements are accurately translated to all delivery whilst obtaining the necessary approvals and sign offs.
- Collate activities required for the Annual Events in the Schedule of Events (SOE). Ensure the SOE is communicated and locked down prior to the Go/No Go Meeting.
- Be able to perform data analysis and interpret patterns and trends presenting findings to stakeholders; reconcile large data to support with the delivery of business events and business change activity.
- Ensuring documented procedures, roles and responsibility is established, kept up to date and communicated in respect to all business operations annual activity.



Effective cross functional co-ordination of business stakeholders required for supporting with the delivery of business operations and change activity.
- Ensure metadata is analysed and reconciliation document is provided to Project team. Coordinate with Ops to receive sign off.
- Perform and document all the quality checks required throughout the process. Ensure evidences are stored centrally for audits.
- Coordinate with IT and Print team for processing and issue of customer correspondence and a full reconciliation report to be produced.
- Risk, issues, assumptions and decisions are managed and reported or escalated appropriately for work streams and business change.
- Ensure that all enquiries relating to business activities or change are dealt with promptly and in line with SLAs and efficiently escalated where required.
- Work as a liaison with the operational and business functions to plan business readiness criteria with stakeholders ahead of the implementation of change, ensuring all impacted departments are in readiness to absorb changes.
- Providing regular status reports around business operations activity, in agreed format and frequency for inputs into working committees and for stakeholder information needs.

📌 Process Coordinator, Business Services (Bengaluru)
🏢 OSB India
📍 Bengaluru