07 Aug
|
Teletext India
|
Hyderabad
07 Aug
Teletext India
Hyderabad
Roles and Responsibilities :
- Monitor and analyze real-time data to optimize workforce capacity, rostering, and schedule planning.
- Develop and maintain accurate forecasts for call volume, shrinkage, and other key performance indicators (KPIs).
- Collaborate with team members to resolve issues related to queue management, RTM (Real-Time Management), and workforce optimization.
- Provide insights on process improvements opportunities through data analysis.
Job Requirements :
- 1-4 years of experience in a similar role as Real Time Analyst or Workforce Planning Analyst.
- Solid understanding of capacity planning, rostering, schedule planning, queuing theory, and workforce management principles.
- Proficiency in using tools such as [insert specific software/technology].
- Excellent analytical skills with ability to interpret complex data sets.
📌 WFM Real Time Analyst (Hyderabad)
🏢 Teletext India
📍 Hyderabad