Job Summary

- Service delivery manager to manage end to end operations of support engagement. Minimum experience level of 9-14 years.

Your key responsibilities

- Service delivery manager who has the prior experience to manage support projects.
- Manage resources who needs to support on different shifts and on call coverage as per contract needs.
- Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
- Should be able to manage the key SLA s and KPI s for the successful execution of project.

Skills and attributes for success

- Should have understanding and experience of software development best practices.
- Excellent business communication skills
- Excellent leadership skills
- Prior Client facing experience
- Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.




- Understand service management and change management activities, along with SLAs and estimator tools.
- Should have worked on incident management , problem management and release management.

To qualify for the role, you must have

- Service management knowledge as per ITIL.
- Good communication and resource management skills.

Certification

- ITIL 4 certification (Positive to have)

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 TechOps-DE-AMS-Manager (Chennai)
🏢 EY
📍 Chennai