Role & responsibilities

- Serve as the primary quality contact for OEMs, managing all customer communications, reviews, audits, and escalations.
- Lead customer complaint handling from receipt to closure using 8D methodology, ensuring on-time and effective responses.
- Ensure high customer satisfaction index and sustained customer confidence.
- Analyse trends in customer returns, line stoppages, and field issues, and implement permanent corrective actions.
- Ensure robust containment, root cause analysis, and preventive actions to avoid recurrence.
- Drive reduction of internal rejections, rework, and scrap related to OEMs parts.
- Ensure strict adherence to control plans, process parameters, and inspection standards for OEMs products.
- Provide robust quality leadership for plastic injection moulding and paint shop processes, including:

- Defect prevention (flow marks,



sink marks, weld lines, paint defects, etc.)

- Process capability and parameter control

- Ensure process validation and change management as per OEMs requirements.

- Ensure compliance with OEMs -specific quality requirements, along with IATF 16949, ISO 9001, and OEM standards.
- Lead customer audits layered process audits (LPA), and system audits for OEM’s.
- Ensure effective implementation of APQP, PPAP, FMEA, MSA, SPC, and documentation accuracy.
- Build strong interpersonal relationships and teamwork across functions.
- Train teams on OEM’s expectations, customer-specific requirements, and problem-solving techniques.

📌 Quality Head (Ahmedabad)
🏢 Polyplastics Group
📍 Ahmedabad