Role & responsibilities

- Provide remote helpdesk support, via remote control and through our ticketing system, for most issues related to desktop and laptop software, hardware and peripherals as needed maintain infrastructure and complete work requests.
- Maintain close contact and open communication with seniors until an issue has been resolved
- Work within our ticketing system to create detailed work logs.
- Handling escalations for IT issues
- Provide IT Support for organizing online training for the course on Zoho, Zoom, MS Teams etc.
- Conduct technical support in line with documented procedures.
- Provide Seniors with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems
- Management of patch and upgrade process for systems and major line-of-business applications
- Provide technical leadership and knowledge sharing within IT team.




- Coordination of service requests with third-party technology providers as needed.
- Participate in special projects as required as approved by management and IT authorities.

Qualifications and Skills Required

- Bachelor's degree in computer engineering, Information Technology, or related fields.
- Prior work experience of minimum 2-4 years as an IT or in a related position.
- Excellent written and verbal communication skills.
- Ability to communicate and present ideas in user-friendly language to both technical and nontechnical clients and staff as needed.
- Ability to deliver outstanding user/client service, demonstrate professionalism while maintaining composure in stressful situations.
- Must be able to resolve issues in short turnaround time.

📌 Senior Associate (Ahmedabad)
🏢 Knowcraft Analytics
📍 Ahmedabad