Location: [Ahmedabad Only]

Experience: [0-1 Years / Fresher]

Shift: Rotational (Day, Noon, and Night shifts)

About the Role:

We are looking for a tech-savvy Application Support Engineer to help our enterprise customers resolve technical issues with our software, focusing on Microsoft 365 and SharePoint integrations.

What You Will Do:

- Respond to customer support tickets (via email or ticketing system) and troubleshoot software issues.
- Analyze application logs to figure out why an error is happening.
- Replicate customer issues in a test workplace and escalate complex bugs to the software development team.
- Clearly explain technical solutions to customers and keep them updated on their ticket status.

What We Are Looking For:

- Education: Degree in IT,



Computer Science, Engineering, or a related technical field.
- Tech Skills: Good basic understanding of Microsoft 365, SharePoint, Windows OS, and basic web/networking concepts.
- Problem Solving: A logical thinker who enjoys figuring out how things work (and why they break).
- Communication: Excellent written and spoken English, with a polite and helpful attitude.
- Shift Flexibility: Must be willing and able to work in rotational shifts (including day, afternoon/noon, and night shifts) to support our global customers.

📌 Application Support Engineer (Ahmedabad)
🏢 Panacea Hub
📍 Ahmedabad