Purpose/Objective

The IT Application Engineer is responsible for end-to-end ownership of enterprise business applications, ensuring their availability, performance, security, and alignment with business objectives.
The role acts as a bridge between business stakeholders, vendors, and internal IT teams to deliver stable, scalable, and compliant application solutions.

Key Responsibilities of Role

Key Responsibility 1.
Application Ownership & Lifecycle Management - •Own and manage the full lifecycle of business applications (SAP, custom apps, COTS, SaaS), SAP integration with other business applications.
- •Ensure applications meet business, functional, and non-functional requirements.
- •Plan and manage application upgrades, enhancements, patches, and decommissioning.
- •Maintain application roadmaps aligned with business strategy.
2.
Business & Stakeholder Engagement - •Act as the primary IT point of contact for business users for assigned applications.
- •Gather, analyze, and validate business requirements.
- •Translate business needs into functional and technical specifications.
- •Support preparation and review of BRD, FRD, SOW, and change requests.
3.
Vendor & Partner Management - •Manage application vendors, system integrators, and support partners.
- •Oversee SLAs, KPIs, contracts, renewals, and service performance.
- •Coordinate issue resolution, escalations, and root cause analysis with vendors.
- •Support vendor evaluation, PoCs, and software selection activities.
4.
Operations & Support Management - •Ensure application availability, performance, and reliability.
- •Oversee L2/L3 application support and incident/problem management.
- •Ensure adherence to ITIL processes (Incident, Problem, Change, Release).
- •Drive continuous improvement in application support processes.
5.
Change, Release & Risk Management - •Govern application changes through formal change management processes.
- •Ensure proper testing (UAT,



regression, security) before release.
- •Identify application risks and implement mitigation plans.
- •Ensure rollback and disaster recovery readiness.
6.
Security, Compliance & Governance - •Ensure applications comply with information security, data privacy, and regulatory requirements.
- •Coordinate application security reviews, audits, and vulnerability remediation.
- •Ensure role-based access control (RBAC) and audit trails are enforced.
- •Align applications with enterprise architecture and IT standards.
7.
Documentation & Reporting - •Maintain accurate application documentation (architecture, interfaces, SOPs).
- •Provide regular status reports on application health, issues, and initiatives.
- •Track application KPIs such as availability, incidents, and user satisfaction.
Key Skills & Competencies Technical Skills - •Solid understanding of enterprise applications (SAP, MES, custom applications).
- •Knowledge of application architecture, integrations, APIs, and databases.
- •Familiarity with cloud platforms (Azure/GCP), SaaS models, and middleware.
- •Understanding of ITIL, SDLC.
Functional & Managerial Skills - •Stakeholder and vendor management - •Requirement analysis and solution evaluation - •Change and risk management - •Budgeting and cost optimization - •Strong documentation and reporting skills

Technical Competencies

Enterprise Application,Application architecture, Integrations, APIs, and Databases,Familiarity with cloud platforms (Azure/GCP), SaaS models, and middleware,Understanding of ITIL, SDLC

Qualifications and Experience

Education & Experience - •Bachelor's degree in information technology, Computer Science, or Engineering - •Minimum 3-5 years' experience in application management - •Experience managing enterprise-scale business applications - •Exposure to regulated or large enterprise environments preferred - •Manufacturing Industryspecific experience - •Experience in SAP deployment and changes as per business need.

📌 IT Application Engineer (Ahmedabad)
🏢 Adani Group
📍 Ahmedabad