Job Title: CRE (Customer Relationship Executive)

Location: Rajkot and Ahmedabad, Gujarat (On-site)
Company: AgriBegri Trade Link Pvt. Ltd.
Salary: 18,000 to 25,000 per month (Based on Experience & Interview Performance)
Contact: (phone hidden)
Email: [email protected]

About AgriBegri

AgriBegri.com is one of India's fastest-growing agri-input marketplaces, serving lakhs of farmers across the country. We are committed to delivering quality agricultural products with excellent customer service and creating the best shopping experience for every customer.

Job Summary

We are looking for a proactive and customer-focused CRE (Customer Relationship Executive) to handle customer complaints, improve customer satisfaction, manage CRM activities, collect online reviews, and build long-term customer relationships.

Key Responsibilities

Complaint Management

- Handle all customer complaints.
- Resolve Short Quantity, Damaged, Wrong Product, Missing Product & Expired Product complaints.
- Coordinate with Warehouse, Dispatch & Courier teams.
- Arrange replacement/refund as per company policy.
- Update complaint status in CRM.
- Follow up until complaint closure.

Customer Experience

- Conduct customer satisfaction calls.
- Collect customer feedback.
- Handle feedback calls for high-value customers.
- Maintain strong customer relationships.

Review Management





- Collect Google Reviews.
- Collect Product Reviews.
- Collect Product Video Reviews.
- Collect Play Store Reviews.
- Collect Marketplace/Aggregator Reviews.
- Respond to Social Media customer queries.
- Encourage customers to share product photos/videos.

CRM Management

- Update customer details and complaint remarks.
- Update replacement/refund status.
- Maintain customer interaction history.
- Schedule follow-ups.
- Close CRM tickets.

Daily Follow-up

- Complaint follow-up.
- Replacement & Refund follow-up.
- Courier follow-up.
- Review follow-up.
- Escalate unresolved complaints.

Daily Reporting

- Complaints Received & Resolved
- Pending Complaints
- Google/Product/Video/Play Store Reviews
- Customer Satisfaction Calls
- CRM Updates
- End-of-Day Report

Requirements

- Graduate (Any Stream)
- 1 - 3 Years of Experience (Customer Support/CRM Preferred)
- Good Communication Skills (Gujarati, Hindi & Basic English)
- MS Office & CRM Knowledge
- Strong Problem-Solving & Customer Handling Skills

Why Join AgriBegri?

- Work with one of India's leading Agri E-commerce companies.
- Career Growth Opportunities.
- Friendly & Supportive Work Workplace.
- Performance-Based Growth.
- Opportunity to make a real impact on customer satisfaction.

📌 Customer Relationship Executive (Ahmedabad)
🏢 Agri Begri
📍 Ahmedabad