About the Role:

Grade Level (for internal use): 11

The Team: The CRM Operations team at SP Global is a dynamic and integral part of our revenue operations, focused on optimizing the lead-to-cash value chain. We foster a collaborative environment where innovation, continuous improvement, and data-driven insights are paramount, enabling us to deliver significant impact across the organization.

Responsibilities and Impact:

- Actively contribute to enhancing the efficiency of CRM operational systems and processes, leveraging professional know-how to support organizational knowledge and skill development
- Serve as a subject matter expert, advising senior staff on complex CRM operational issues and guiding junior colleagues on best practices and operational processes
- Collaborate with Technology teams to manage system enhancements, actively contributing to user stories, backlog prioritization, and User Acceptance Testing (UAT) to ensure accurate delivery of business requirements
- Participate in strategic transformation initiatives within CRM operations, identifying opportunities for process optimization, automation, and scalability across the revenue lifecycle
- Build and maintain relationships with peers across various functions to foster collaboration and ensure alignment on strategic initiatives, effectively influencing immediate leadership and stakeholders




- All employees are required to work from the office a minimum of 2 days per week

What Were Looking For:

Basic Required Qualifications:

- An SP Global employee at this level would typically have 5+ years of experience in CRM operations or a related field, with a strong understanding of the Lead-to-Cash value chain
- Proven hands-on experience in reporting and analytics, with the ability to work with incomplete or conflicting data and identify options in non-routine situations
- Demonstrated experience working closely with Technology teams on release cycles, user stories, backlog management, and UAT
- Ability to engage with and influence peers and immediate leadership, coupled with effective stakeholder management skills

Additional Preferred Qualifications:

- Familiarity with Salesforce CPQ processes and reporting, including understanding of upstream and downstream dependencies
- Experience in high-growth or transformation-driven environments, showcasing adaptability and proactive seeking of cutting-edge solutions
- Strong problem-solving skills with a data-driven mindset, integrating complex information within their specialization
- A proven ability to bounce back from setbacks, remaining positive and focused even amidst challenges, reflecting strong emotional intelligence

📌 Sr Manager, CRM Operations (Gurugram)
🏢 S&P Global Market Intelligence
📍 Gurugram