Qualification

- Bachelors degree in commerce, Business Administration, or a related field.
- 3 years of experience in Sales Support, MIS, Marketing Coordination, or Back Office Operations.
- Experience in the publishing, education, FMCG, or distribution industry will be an advantage.

Skills

- MS Excel, MIS, and data analysis skills.
- Coordination and communication abilities.
- Ability to manage multiple priorities and meet deadlines.

JD
The Sales Support Executive will provide comprehensive back-office support to the Marketing & Sales team by managing sales operations, MIS reporting, specimen planning, customer database administration, inter-departmental coordination, and process execution. The role requires solid analytical skills, coordination ability, attention to detail, and proficiency in data management.

Sales & Marketing Support

- Provide day-to-day operational support to the Marketing team from the back office.
- Process and manage specimen/sample requirements, allocation, approvals, and dispatch coordination.
- Prepare and analyse sales, specimen, and customer reports.
- Support sales planning / target based on historical data, syllabus changes, and market requirements.
- Arrange to prepare sales achievement reports (Target vs. Actual, Last Year comparison, Quarter-wise, Series-wise, Customer-wise, and Sales Executive-wise).

MIS & Data Management

- Arrange to prepare and maintain periodic MIS reports and dashboards.
- Analyse sales trends, specimen utilization, and marketing performance.
- Maintain customer master data, school database, employee master, and SFAS records.
- Generate reports for customer summaries, collections, outstanding balances, and business performance.





Specimen & Inventory Management

- Prepare specimen indents and purchase orders.
- Monitor specimen stock, allocation, acknowledgements, and dispatch.
- Coordinate with dispatch depots for timely distribution.
- Prepare year-end specimen stock reconciliation reports.

SFAS Administration

- Maintain School SFAS master data.
- Manage customer approvals and user access authorization.
- Process employee additions, transfers, and mobile device changes.
- Resolve SFAS application issues and coordinate system enhancements through Redmine.

Customer & Accounts Coordination

- Verify customer ledger transactions and outstanding statements.
- Coordinate with Accounts for collections, TOD verification, and outstanding analysis.
- Prepare collection letters and year-wise outstanding reports.
- Maintain customer communication records.

Cross-Functional Coordination

- Coordinate effectively with Sales, Marketing, Accounts, Production, Dispatch, HR, and Branch Offices.
- Ensure smooth execution of operational activities across departments.
- Participate in meetings and prepare presentations, reports.

HR & Administrative Support

- Prepare attendance reports for Marketing and Office teams.
- Verify attendance, salary-related data, expense statements, and bank sheets.
- Support HR with employee records and monthly reporting.
- Maintain software, hardware, and office-related billing reports.

Communication & Reporting

- Handle communication through email, WhatsApp, telephone, and official correspondence with schools, booksellers, customers, marketing teams, and internal departments.
- Prepare periodic activity reports, WJP/DAR reports, incentive calculations, and other management reports.

📌 Sales and Support Executive (Ahmedabad)
🏢 Navneet Education
📍 Ahmedabad