07 Aug
|
Merlin Group
|
Kolkata
07 Aug
Merlin Group
Kolkata
Key Responsibilities:
- Client Relationship Management:
- Act as the primary point of contact for clients post-lead generation.
- Handle inbound and outbound communications with prospective and existing clients.
- Address customer inquiries, concerns, and feedback in a timely and skilled manner.
- Update and maintain the CRM system.
- Coordinate with the sales and marketing teams to ensure smooth lead flow and communication.
- Schedule site visits.
- Provide clients with relevant project information, payment plans, and legal documentation.
- Customer Service & Post-Sales.
- Ensure a smooth handover from sales to post-sales.
- Assist with documentation, registration, and other client queries.
- Gather and analyze client feedback to improve service quality.
- MIS.
- Analyze CRM data to identify trends, bottlenecks, and improvement areas.
- Knowledge in ERP.
📌 Manager CRM (Kolkata)
🏢 Merlin Group
📍 Kolkata