Job Title:

Billing Administrator( O2C Billing )

Experience: 2 - 4 years

Location: Bengaluru and Kolkata

Shift Timings: 6:30PM - 3:30AM( Night Shift)

Notice period: 30-60 days only

Note: Excellent communication skills

Job Description:

The Billing Administrator (BA”) provides exceptional internal and external client service, working directly with with practice staff, partners and their clients to provide key financial management tasks critical to the firm’s financial performance. BAs are responsible for managing their partners’ financial management activities including invoice preparation, Work In Progress (“WIP”) and accounts receivable management, and specific reporting requests.

Responsibilities

Client Service

- Maintain and build internal and external client relationships by providing exceptional client service
- Commit to proactively connecting and building rapport with both internal and external clients
- Assist with resolving complex client issues and suggest favourable solutions

Invoicing

- Maintain client codes in the firm’s proprietary accounting software based on information provided by the partner and/or manager .
- Validate the job record billing details and add projects to the job, if required
Confirm invoicing arrangements with the client representative prior to issuing the first invoice to ensure high accuracy
- Monitor WIPs, review engagement letters to determine fees to be charged, and liaise with practice managers to capture out of pocket expenses
- Draft, finalize, and issue invoices to clients on a timely basis to support achievement of partners’ monthly billing targets
- Reconcile and relieve related time and expense charges in the firm’s proprietary accounting software
- Liaise with practice managers to ensure internal revenue allocations are agreed in advance and billed as part of the progress billing cycle where applicable
- Respond to client queries regarding invoices, including preparation of analyses and preparation of amended invoices when required (as directed by the partner/manager)




- Prepare, finalize and issue credit notes
- Prepare bad debt request forms or cash transfer request forms with partner approval
- Update and manage billing schedules

WIP Management

- Prepare monthly detailed analysis of WIP (as required by the partner/manager) to ensure the WIP value reflects what is expected to be recovered in fees from the client. Prepare month-end WIP provisions for review with partner/manager to properly value WIP
- Monitor the partner’s overall financial investment, including WIP, A/R and cash collection actuals to target and develop action items to achieve these
- Track fees against budget to confirm proper WIP valuation
- Generate reports using the firm’s proprietary accounting software to help monitor a partner’s engagement economics Advise on unusual WIP activities or budget rates that fall outside of the normal thresholds
- Update and maintain billing schedules
- Respond to queries in relation to engagement financial performance
- Prepare and maintain Year-to-Date fee summaries as required

Accounts Receivables

- Monitor partners’ monthly cash collection target and actual cash to support achievement of target
- Respond to requests from National Finance with respect to cash allocations
- Initiate reminders to clients and diligently follow up to ensure timely resolution, as directed by manager/partner
- Pull monthly aged A/R reports and review with partner to determine actions required for aging accounts
- Work with your manager to escalate outstanding collections with Third Party Collections, as directed by partner




- Maintain A/R notes against the bill record to describe any follow up activities performed
- Review the Electronic Funds Transfer database and post dated cheques log regularly, and action tickets as required

Skills and attributes

Skills

- Ability to work collaboratively in a teaming environment
- Strong written and oral communication skills
- Self-starter with the ability to manage multiple projects and meet deadlines
- Proven interpersonal, organizational, analytical and problem solving skills
- Strong technical skills in Excel
- Strong understanding of end-to-end financial processes including a numerical aptitude
- Strong knowledge of internal systems such as the Microsoft Suite, Microsoft Teams, other Sharepoint applications
- Co-Pilot or other AI technology use is an asset

Attributes

- Demonstrates a commitment to providing excellent client service, by building and maintaining productive relationships with both internal and external clients
- Demonstrates ability to manage relationships and communicate effectively at all levels
- Confidence in ability to work in a highly technical and changing work environment
- Confidence to engage partners in billing, A/R management and collections activities
- An ability to work in an environment where performance goals are measured and tracked
- Demonstrates a professional attitude, discretion, integrity and tact at all times
- Able to negotiate and influence effectively, with an ability to challenge in a constructive manner
- Ability to work under pressure and balance competing priorities
- Demonstrates ability to work in a multi-tasked, fast-paced and changing workplace
- Self-starter with the ability to manage multiple projects and meet deadlines
- Ability to work independently and with minimal direction
- Willingness and ability to learn other technological applications

Experience

- Experience in accounting and/or relevant financial management
- Experience working in a professional services firm is an asset
- Client service experience is an asset

📌 Billing Administrator (Kolkata)
🏢 PwC
📍 Kolkata