Role & responsibilities

Hiring Requirement International Blended Process Executive

Mandatory Requirements

- 25 years of overall experience.
- Mandatory: Minimum 1 year of hands-on experience in an International Telecom Process.
- Mandatory: Minimum 1 year of experience in Telecom Customer Service with L1 & L2 Troubleshooting.
- Candidates must have practical experience troubleshooting telecom services
- Excellent English communication skills with C2-level proficiency (near-native fluency).
- Prior experience in an International Voice or Blended Process is mandatory.
- Strong listening, analytical, and problem-solving skills.
- Comfortable working in rotational shifts.
- Qualification: Any Graduates

Preferred candidate profile

Preferred Profile

- Candidates with experience supporting customers from the US, UK, Australia, or other international telecom markets.
- Candidates with a neutral accent and excellent pronunciation.




- Preference will be given to candidates with prior BT experience.
- Candidates with International Telecom Customer Support experience handling L1 & L2 Technical Troubleshooting will be given preference.
- Experience in customer support, technical support, service provisioning, or customer retention within the telecom domain.

Key Note:
Telecom experience is mandatory. Please do not share profiles from Banking, Healthcare, Travel, E-commerce, BFSI, or other non-telecom processes. Only candidates with hands-on experience in International Telecom Customer Service and L1 & L2 Troubleshooting will be considered.

Notice Period: Immediate Joiners.

Location: Kolkata

Job Type: Work From Office

Shift: UK

5 working days 2 weekly offs

📌 International Blended Process Executive - Telecomand- Kolkata
🏢 Digital Aptech
📍 Kolkata