Roles and Responsibility

- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.

Job Requirements

- Minimum 2 years of experience in a similar role, preferably in the BPO industry.
- Strong leadership and management skills with the ability to motivate and guide team members.
- Excellent communication and interpersonal skills to build strong relationships with stakeholders.
- Ability to analyze complex data and make informed decisions.
- Robust problem-solving skills to resolve operational issues.
- Experience working in an international environment is preferred.

📌 Team Leader – Operations (Kolkata)
🏢 TP
📍 Kolkata