Customer Support Associate International Email Process (Backend)

Job Details:

- Position: Customer Support Associate Email Process
- Location: Kolkata
- Process: International Email Process (Pure Backend / Non-Voice)
- CTC: 28,000 32,000 per month

Key Responsibilities:

- Respond to customer queries via email in a professional and timely manner.
- Resolve customer concerns while maintaining high customer satisfaction.
- Ensure adherence to quality standards and SLAs.
- Coordinate with internal teams for issue resolution.
- Maintain accurate case records and documentation.

Eligibility Criteria:

- Minimum 2 years of experience in Customer Support.
- Experience in an International Email Process is preferred.
- Excellent written English communication skills.
- Strong analytical and problem-solving skills.




- Valuable typing speed and attention to detail.
- Comfortable working in rotational shifts.
- This position is open to Male candidates only.

Walk-in Interview

Interested candidates can directly walk in from 8th July 2026 between 12:00 PM and 4:00 PM for the interview.

Interview Venue:
BigMinds Smart Tech Pvt. Ltd.
12th Floor, Unit 19, Millenium City, Tower-2, Block DN, Sector V, Salt Lake, Kolkata – 700091

Contact

For any queries, please WhatsApp only (No Calls) on (phone hidden). Kindly share your name and updated resume over WhatsApp.

Limited openings available. Early walk-ins will be given preference.

📌 Customer Support Associate || International Email Process (Kolkata)
🏢 Bigminds Smart Tech
📍 Kolkata