Your Role

- Strong Communication Customer Service Skills
- Freshers with excellent communication is required
- Min graduation requirements must.

In this role you will play a key role in:

- Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools

- Must possess excellent written and oral communication, listening, and comprehension skills.

- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.




- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
- Must be able to effectively adapt to accelerating changes.
- For work from home a secure workspace and effective internet connectivity is necessary.

WHAT YOU''LL LOVE ABOUT WORKING HERE

- You will have the on one of the industry''s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
- Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. .
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📌 CECVoice Process Professional (Kolkata)
🏢 Capgemini
📍 Kolkata