Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

We are seeking a skilled finance professional with strong Oracle E-Business Suite (EBS) Finance expertise to join the Finance Application Functional Support (FAFS) team. The role will focus on providing Level 1 (L1) functional support for Oracle EBS Finance modules, ensuring timely resolution of user issues and stability of finance operations. This position is aligned to support the European region (CET time zone) and will operate in CET-aligned working hours to ensure seamless regional coverage.

In this Role you will play Key role in

Functional Support Issue Resolution Act as the first point of contact (L1) for finance users, handling functional queries related to Oracle EBS Finance modules (GL, AP, AR, FA, CM) Analyse, troubleshoot, and resolve issues within defined SLA timelines Escalate complex or technical issues to L2/L3 teams, while retaining ownership and ensuring follow-through Process System Understanding Support end-to-end finance processes within Oracle EBS ensuring alignment with business requirements Develop a strong understanding of R2R, P2P, and O2C cycles Identify recurring issues and contribute to process improvements and standardization initiatives Service Management Governance Manage incidents and service requests via ServiceNow / Service Central / ITSM tools Ensure adherence to SLAs, KPIs,



and governance standards Maintain accurate ticket documentation and status updates Collaboration Stakeholder Engagement Collaborate closely with: o Regional finance teams (Europe CET region) o L2/L3 support teams and cross-functional stakeholders Act as a bridge between business users and technical teams for effective issue resolution Knowledge Management Contribute to SOPs, knowledge base articles, and standard resolutions Support continuous improvement and knowledge-sharing initiatives Ensure reuse of solutions to reduce repetitive incidents Regional Coverage (Europe Focus) Provide dedicated support aligned to European business operations (CET time zone) Ensure effective communication, responsiveness, and user satisfaction across entities

Your Profile

Strong experience in Oracle EBS Finance modules (GL, AP, AR, FA, CM)

Good understanding of end-to-end finance processes (R2R, P2P, O2C)

Robust analytical and problem-solving skills

Excellent communication and stakeholder management skills

Hands-on experience with ServiceNow / ITSM tools / Jira (preferred)

You will love about working here

You can shape your with us. You will have the on one of the industry''s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can .Also get to participate in internal , yoga challenges, or marathons.At Capgemini, you can work on in tech and engineering with industry leaders or create to overcome societal and environmental challenges.

The Group reported 2024 global revenues of 22.1 billion.

📌 ApplicationSupport Professional (Oracle EBS - Finance) (Kolkata)
🏢 Capgemini
📍 Kolkata