Role & responsibilities

Service Manager River Electric Scooters

Company: RAAM Group
Brand: River Electric Scooters
Employment Type: Full-time

About the Role

RAAM Group is looking for a proactive and customer-focused Service Manager to lead the after-sales service operations for our River Electric Scooters dealership. The ideal candidate will oversee workshop operations, ensure exceptional service quality, lead the service team, and deliver a seamless customer experience.

Key Responsibilities

- Manage day-to-day workshop and service center operations.
- Lead, train, and supervise service technicians and support staff.
- Ensure timely diagnosis, repair, and delivery of customer vehicles.
- Maintain high customer satisfaction by resolving service-related concerns efficiently.
- Track service KPIs, including turnaround time, productivity, and customer feedback.
- Plan technician workload and optimize workshop efficiency.
- Coordinate with the parts team to ensure timely availability of spare parts.




- Maintain accurate service records, warranty claims, and documentation.
- Ensure adherence to safety standards and company service processes.
- Coordinate with the River team for technical updates, warranty processes, and service campaigns.
- What We're Looking For

- Experience in automobile or EV service operations.
- Strong leadership and team management skills.
- Excellent customer handling and problem-solving abilities.
- Good communication and organizational skills.
- Customer-first mindset with a strong sense of ownership.
- Ability to work effectively in a fast-paced workplace.
- Detail-oriented with excellent execution skills.
- Prior experience in two-wheeler or electric vehicle service is an added advantage.

Join RAAM Group and play a key role in delivering an exceptional ownership experience for River Electric Scooter customers.

📌 Service Manager (Navi Mumbai)
🏢 Raam Autobahn
📍 Navi Mumbai