Job Title: Desktop Support Engineer

Experience: 6 Months to 2 Year

Location: Mumbai, Borivali

Employment Type: Full-time

Working days: 6 days (Alternate Saturday & Sunday Off)

Job Summary:

We are looking for a motivated and customer-focused Desktop Support Engineer with 6 months to 1 year of IT support experience. The ideal candidate will provide first-level technical support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations for end users.

Key Responsibilities:

- Provide first-level technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows operating systems and standard business applications.
- Diagnose and resolve hardware, software, network, and connectivity issues.
- Set up new user systems, email accounts, and basic software installations.
- Respond to user queries through phone, email, chat, or ticketing systems.
- Perform routine system maintenance, updates, and antivirus checks.
- Troubleshoot basic LAN, Wi-Fi, VPN, and printer connectivity issues.
- Maintain IT asset inventory and update support documentation.




- Escalate unresolved issues to senior support teams when required.
- Ensure timely resolution of incidents while maintaining high customer satisfaction.

Required Skills:

- Basic knowledge of Windows 10/11 and Microsoft Office 365.
- Understanding of computer hardware, peripherals, and troubleshooting techniques.
- Basic knowledge of Active Directory, user account management, and password resets.
- Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and LAN/Wi-Fi.
- Experience with ticketing tools (ServiceNow, Freshservice, Jira Service Management, or similar) is an advantage.
- Positive communication, troubleshooting, and customer service skills.
- Ability to prioritize tasks and work effectively in a team environment.

Qualifications:

- Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
- 6 months to 2 year of experience in desktop support, IT helpdesk, or technical support.
- Relevant certifications such as CompTIA A+, Google IT Support, or Microsoft certifications are a plus.

📌 Desktop Support Engineer (Mumbai)
🏢 KGK Group
📍 Mumbai