Role & responsibilities

Key Responsibilities

- Execute the order entry and order fulfillment process for assigned businesses and customers, including priority and foundational accounts
- Maintain strong product, application, and service knowledge across the business portfolio
- Build and strengthen customer relationships by understanding needs and gathering market insights
- Coordinate activities across Commercial, Quality, Supply Chain, and Customer Service teams
- Proactively identify and resolve operational challenges
- Ensure service levels are maintained as per business priorities
- Recommend optimal and cost-effective solutions aligned with customer requirements and company capabilities

Preferred candidate profile

Qualifications

- Bachelors degree (mandatory)

Required Skills

- Sales Order Processing.
- Knowledge of Order-to-Cash processes
- Experience with SAP or any other ERP
- Understanding of Export processes and Incoterms (positive to have)
- Knowledge of Letters of Credit (good to have)

Additional Note

- Flexibility to work across international time zones is essential

📌 Customer Support Executive (Navi Mumbai)
🏢 Randstad
📍 Navi Mumbai