Location- Navi Mumbai

Role and Responsibilities:

We are looking for an experienced and business-oriented Senior Manager HR Business Partner to partner with the BPO/BPS leadership team in driving strategic HR initiatives. The incumbent will play a critical role in aligning HR strategies with business objectives, enhancing employee engagement, improving organizational effectiveness, and driving people practices across large employee populations within the BPO/BPS business.

The ideal candidate should possess strong exposure to employee lifecycle management, employee relations, performance management, talent management, compliance, workforce planning, and change management in a high-volume BPO/BPS environment.

Key Responsibilities

- Act as a strategic HR Business Partner for BPO/BPS business leaders and provide people-centric solutions aligned with business goals.
- Partner with business leaders on workforce planning, organizational design, succession planning, and talent management initiatives.
- Drive employee engagement programs to enhance employee experience, retention, and productivity.
- Lead performance management processes including goal setting, mid-year and annual performance reviews, performance improvement plans, and talent calibration.
- Provide guidance on employee relations matters, conflict resolution, disciplinary actions, grievance handling, and policy interpretation.
- Support business leaders in managing organizational change, restructuring, and transformation initiatives.
- Analyze HR metrics, prepare dashboards, identify trends, and recommend data-driven interventions.
- Drive talent reviews, leadership development, and succession planning across business units.
- Ensure compliance with labour laws, statutory regulations,



and company HR policies.
- Collaborate with Talent Acquisition, Learning & Development, Compensation & Perks, HR Operations, and Payroll teams to deliver seamless HR services.
- Support compensation benchmarking, annual salary reviews, promotions, and rewards & recognition programs.
- Drive employee communication initiatives and foster a high-performance culture.
- Coach and mentor managers on people management best practices.
- Partner with leadership to improve employee productivity, engagement, and organizational effectiveness.

Desired Candidate Profile

- MBA / PGDM in Human Resources or equivalent from a reputed institute.
- 1518 years of progressive HRBP experience, with a minimum of 8–10 years in the BPO/BPM/BPS/ITES industry (Mandatory).

- Experience supporting large employee populations (500+ employees preferred)
- Strong understanding of employee lifecycle management, labour laws, employee relations, and performance management.
- Experience partnering with senior business leaders and managing multiple stakeholders.
- Excellent analytical, problem-solving, negotiation, and conflict resolution skills.
- Strong communication, presentation, and interpersonal skills.
- Hands-on experience with HRMS/HRIS platforms and HR analytics.
- Ability to thrive in a fast-paced, dynamic, and matrix organization.

Key Competencies

- Strategic HR Business Partnering
- Employee Relations
- Performance Management
- Talent Management
- Workforce Planning
- Organizational Development
- Change Management
- Employee Engagement
- HR Analytics & Dashboarding
- Stakeholder Management
- Conflict Resolution
- Labour Law Compliance
- Leadership Coaching
- Business Acumen

Please share your updated resume to [email protected]

📌 Senior Manager-HRBP-BPS (Navi Mumbai)
🏢 3i Infotech
📍 Navi Mumbai