Skill required: Employee Services - Employee Data Process Design

Designation: Performance Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? The Performance Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

What are we looking for? JOB REQUIREMENTS

Education Equivalent
Any Graduate

Experience
1 - 3 years business experience with similar background
Knowledge of MS Office and Excel skills would be a plus

Knowledge/Skills Requirements:

- Good organizational & prioritisation skills

- Analytical and problem-solving skills

- Multi-cultural awareness.

- Passion for customer service.

- Team player.

- Results & detail-oriented

- Focus on high data accuracy.

- Quality driven ?? in communications and all system transactions.

- Strong written and verbal skills in English Language.

Core Competencies ??

- Qualified Qualities

- Good oral and written communication skills

- Ability to identify and effectively use resources

- Excellent customer service skills

Roles and Responsibilities:
- Job Description

The Performance Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

Key Responsibilities

- Read, understand and analyze client processes as per the business rules

- Manage and resolve employee tickets related to performance reviews, goal setting, feedback submissions, and system navigation via HR platforms (e.g., Workday, SuccessFactors)





- Support the execution of performance cycles including mid-year and year-end reviews, calibration sessions, and ratings submissions

- Maintain accurate and timely updates to performance data, including goal alignment, manager changes, and review statuses

- Execute the process accurately and timely as a hands-on processor

- Escalate issues and seek advice when faced with complex issues/problems

- Participate in client conference calls and prepare ??minutes of meeting??

- Ensure LWI??s are followed and updated regularly and train the team members on process updates.

- Perform ??Root Cause Analysis? on issues faces and suggest appropriate corrective action for current remediation and future control

- Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls

- Must have explicit understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent

- Update process metrics on daily basis and maintain MIS

- Always demonstrate the highest level of customer service

- Pay close attention to detail and follow through to resolve any outstanding issues

- Goes beyond immediate requests and activities to ensure both own and related tasks are completed

- Ensure and maintain the security and confidentiality of client data

- Update client applications accurately and quickly in accordance with the appropriate User Guides

- Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

- Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads

- Participate in Team building activities

- Have customers facing experience & experience of using telephony to speak with clients

Qualification Any Graduation

📌 Performance Associate (Navi Mumbai)
🏢 Accenture
📍 Navi Mumbai