Role & responsibilities-:

1. ServiceNow Solution Delivery -:

- Lead end-to-end implementation and enhancement projects on the ServiceNow platform
- Design and implement solutions leveraging:
- Integrated Risk Management (IRM)
- Financial Services Operations (FSO)
- Legal Service Delivery (LSD)
- Conduct requirement gathering workshops and translate business requirements into scalable solutions
- Coordinate with the SI partner to prepare solution architecture, functional specifications, and design

Documents.

- Coordinate the testing teams for closure of UAT, keeping track of defects & deliveries

2. Functional & Business Consulting-:

- Work closely with Risk, Compliance, OR, Fraud Risk Management, Legal, and HR Operations stakeholders
- Get the configuration and customization done for ServiceNow workflows, forms, reports, dashboards, and integrations via SI partner
- Drive process optimization and digital transformation initiatives
- Support business process re-engineering and operational excellence programs

3. Technical Leadership-:

- Lead technical teams during implementation and post-production support phases
- Review configurations, customizations,



and development activities
- Presentation of changes to Enterprise Architect, Change Control Board for approvals

4. Stakeholder & Project Management-:

- Manage stakeholder expectations
- Participate in project planning, estimation, and resource management
- Track project deliverables, issues, risks, and dependencies

Preferred candidate profile-:

1) Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

2) Robust hands-on experience with:

- Financial Services Operations (FSO)
- Legal Service Delivery (LSD)
- ServiceNow Integrated Risk Management (IRM)
- Exposure to Banking & Financial Services domain.
- Ability to deliver ServiceNow implementation projects from requirement gathering through deployment.

3) Experience in ServiceNow implementation and consulting.

4) Hands-on experience in at least one full lifecycle ServiceNow implementation.

5) Experience working on ServiceNow solutions within Banking & Financial Services environments.

📌 Senior Manager - Technology - Business Solutions Group - ServiceNow (Mumbai)
🏢 SMFG INDIA CREDIT
📍 Mumbai