Role: Operation Executive

Location: Andheri East (Mumbai)

Key Responsibilities:

- Process Management: Oversee and streamline daily operations, including student onboarding, course delivery, exam management, and support workflows.
- Stakeholder Coordination: Act as a liaison between academic, technical, marketing, and support teams to ensure alignment and smooth execution.
- Issue Resolution: Address and resolve escalations, student/faculty queries, and operational bottlenecks promptly and effectively.
- Data & Reporting: Monitor key operational metrics, maintain databases, and prepare reports for management to drive data-informed decisions.
- Process Improvement: Identify gaps, suggest, and implement improvements to enhance efficiency, quality, and user satisfaction.
- Technology Integration: Assist in implementing and managing operational tools and platforms (LMS, CRM, etc.).
- Content/Exam Operations: Support the preparation, validation, and delivery of exams, ensuring policy adherence and confidentiality.

📌 Operations Executive (Mumbai)
🏢 DEXIT GLOBAL
📍 Mumbai