Role & responsibilities

- Answer incoming calls and direct them to the appropriate department or personnel.
- Take accurate messages and relay them promptly to the intended recipients.
- Assist callers with general inquiries, providing information about services or procedures as needed.
- Maintain the phone system by ensuring it operates smoothly and troubleshooting any issues.
- Monitor and manage call volumes to minimize wait times and ensure a positive experience for callers.
- Maintain a polite, skilled, and positive demeanor while interacting with customers or colleagues.
- Maintain an up-to-date directory of contact numbers for departments, key personnel, and services.
- Perform other administrative tasks as required (e.g., filing, data entry, scheduling).
- Ensure confidentiality of all conversations and sensitive information shared over the phone.
- Provide support to other departments when necessary and assist with customer service requests.

First Shift Timing:- 07am to 03pm

Second Shift Timing:- 03pm to 09pm

Interested candidates, please share your updated CV with me on [email protected] or WhatsApp on (phone hidden)

📌 Telephone Operator (Mumbai)
🏢 Daund Sugar
📍 Mumbai