Telecalling Executive - Retention Customer Support About Herbal Chakra Herbal Chakra is a fast-growing D2C wellness company with two leading brands - Purely Yours - premium Ayurveda-based wellness solutions - Herby Angel - kids wellness nutrition We operate through website sales marketplaces and a strong tele consultation model supported by expert Ayurveda doctors Role Overview We are seeking customer-focused Telecalling Executives to manage retention orders refill follow-ups customer queries and post-purchase support Candidates must have at least 2 years of experience in telecalling or retention roles Key Responsibilities 1 Customer Retention Refill Management Handle retention call lists for product replenishment cycles Increase reorder rate by explaining product advantages and doctor recommendations Book refill orders accurately in Odoo Identify cross-sell and upsell opportunities 2 Customer Query Handling Resolve product usage dosage and general queries Coordinate with doctor consultation team for medical questions Handle delivery issues AWB tracking damaged wrong items refunds and replacements 3 Telecalling Operations Make outbound calls to existing customers and follow-up lists Maintain calling targets and update call notes in Odoo Schedule callbacks with accurate tagging 4 Order Booking CRM Handling Odoo Create fresh and repeat orders accurately Validate customer details and ensure proper tagging Coordinate with warehouse for fulfillment 5 Coordination with Internal Teams Work closely with doctors tele-sales supervisors warehouse and customer experience teams 6 Retention Metrics Reporting Track performance metrics including conversion talk-time CSAT and resolution time Required Skills Competencies Must-Have Skills Minimum 2 years experience in telecalling retention roles Strong English Hindi communication Good selling and customer handling skills Experience with CRMs Odoo preferred Health wellness domain knowledge preferred Key Attributes Empathetic and patient communicator Strong follow-up discipline Target-oriented Problem-solving mindset Education Minimum 12th pass Preferred Graduate with experience in customer-facing roles Compensation Competitive salary performance incentives Work Schedule 6 days a week rotational shifts 8-8 5 hours Why Join Us Fast-growing D2C health wellness brand Doctor-led teleconsultation model Career growth opportunities Supportive performance-driven culture Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Work Location In person