AI Operations Analyst About the Role Cigna is expanding its global AI Operations capabilities and seeking an AI Operations Analyst to support international AI governance responsible AI processes and foundational prompt engineering tasks This entry level to early career role is ideal for someone eager to grow in AI data and governance while collaborating with cross functional teams across time zones You will play a key role in ensuring Cigna s AI tools workflows and vendors meet risk compliance and performance standards while assisting with prompt development documentation and operational oversight Key Responsibilities AI Operations Governance Primary Focus Support the management and operation of Cigna s International AI Governance framework including monitoring compliance lifecycle documentation and standards adherence Help maintain governance artifacts such as model inventories risk assessments data flow diagrams and evaluation logs Collect organize and track information needed for reviews with Legal Privacy Security and Compliance teams Assist with vendor oversight by gathering technical and operational data for governance reviews Prompt Engineering Support Contribute to basic prompt design testing and optimization under direction from senior prompt engineers Maintain prompt libraries version histories and quality checks Run structured prompt tests for accuracy safety cost efficiency and response quality Document prompt performance results and produce clear summaries for stakeholders Operational Monitoring Reporting Support creation of dashboards reports and audits for AI usage patterns Model or prompt incidents Risk compliance checkpoints Vendor performance metrics Participate in operational reviews retrospectives and red team blue team exercises Cross Functional Collaboration Partner with teams across International Markets Data ML Engineering Security Privacy and Product to ensure governance tasks progress smoothly Work effectively across multiple time zones with teams in Europe India and the U S Contribute to training materials FAQs and documentation to support internal adoption of AI tools Qualifications Required 1-3 years experience in data analytics technology operations or early career AI related roles Foundational understanding of AI ML concepts LLMs RAG basics model inputs outputs risks Solid organizational skills and attention to detail comfortable managing documentation and workflows Curiosity and willingness to learn prompt engineering and governance methodologies Excellent written and verbal communication skills able to work with both technical and non technical teams Demonstrated ability to work collaboratively across global teams and time zones Bachelor s degree in a relevant field Data Analytics Computer Science Engineering Business or similar Preferred Nice to Have Exposure to AI governance risk privacy or compliance practices Basic experience with prompt engineering or LLM tools ChatGPT Copilot Claude Azure OpenAI etc Familiarity with data concepts such as metadata data quality and PII PHI handling Understanding of enterprise operations or business process mapping Interest in healthcare insurance or regulated industries Success Indicators Timely completion of governance tasks documentation and reviews High-quality prompt testing results and clear reporting Improved operational efficiency tracking audits dashboards Strong collaboration feedback from global stakeholders Growth in AI and governance capabilities over the first 12 months Ways of Working Hybrid work environment with overlapping collaboration hours across the EU and India occasional cross region alignment meetings Light travel possible for workshops or vendor sessions Training and mentorship available from senior team members and AI leadership About Cigna Healthcare Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality Join us in driving growth and improving lives Qualified applicants will be considered without regard to race color age disability sex childbirth including pregnancy or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws If you require reasonable accommodation in completing the online application process please email SeeYourselfEMEA cigna com for support Do not email SeeYourselfEMEA cigna com for an update on your application or to provide your resume as you will not receive a response

📌 Ai Operations Analyst (Karnataka)
🏢 The Cigna Group
📍 Karnataka