Lead supervise and motivate a team of telecallers to meet daily weekly and monthly targets e g appointments follow-ups conversions Monitor individual and team performance metrics like call quality productivity and response time Train current telecallers on scripts CRM software customer handling and product service knowledge Conduct regular refresher sessions to improve communication and up-selling skills Conduct random audits of calls to ensure adherence to call scripts compliance and service quality Provide feedback and coaching based on audit outcomes Ensure smooth day-to-day operations of the calling team including shift planning and call allocation Resolve escalated queries or complaints from patients or clients in a timely manner Maintain and submit regular reports on call outcomes lead conversions patient feedback and team performance Ensure accurate and timely documentation of calls in CRM or telephony systems Job Type Full-time Pay 13 000 00 - 15 000 00 per month Benefits Provident Fund Work Location In person

📌 Tele Calling Executive (West Bengal)
🏢 R B Diagnostics
📍 West Bengal