Responsibilities Manage all back-office operations including data entry record maintenance and documentation Handle customer queries through phone email and chat with professionalism and accuracy Identify and assess customers needs to ensure satisfaction and timely resolution Maintain and update customer accounts files and databases using computer applications and office software Coordinate with internal departments to ensure smooth operations and information flow Support customer care team by providing backend assistance and resolving escalated cases Prepare reports analyze data and summarize information for management review Adhere to company communication procedures guidelines and policies Take initiative to improve back-office efficiency and enhance customer experience Requirements Proven experience as a Back Office Executive Customer Support Representative or similar role Proficiency in MS Office Suite Excel Word Outlook and familiarity with CRM systems Robust organizational and multitasking abilities with attention to detail Excellent communication and interpersonal skills Customer-focused attitude with problem-solving skills Ability to handle confidential information with integrity Strong time management and ability to work effectively in a team environment Job Types Full-time Permanent Pay 15 000 00 - 30 000 00 per month Benefits Health insurance Leave encashment Provident Fund Work Location In person