Location Palarivattom Kochi Kerala Hybrid Employment Type Full-Time Experience Required 1-2 Years CRM Operations Salary Range 20 000 - 30 000 per month Candidate Preference Female candidates only Job Summary We are seeking a detail-oriented and analytical CRM Operations Executive to manage and optimize customer data across CRM platforms This role is focused on ensuring data accuracy generating actionable insights and supporting internal stakeholders through productive CRM processes The ideal candidate will have hands-on experience with CRM tools and a strong interest in CRM operations reporting and data-driven customer engagement within a structured and growth-oriented organization Key Responsibilities Maintain and update CRM systems ensuring high standards of data accuracy and integrity Monitor and analyze customer interactions to identify trends and improvement areas Generate and share periodic CRM reports with actionable insights for internal teams Collaborate with sales marketing and operations teams to streamline CRM workflows Support dashboard creation customer segmentation and campaign performance analysis Conduct regular CRM data audits to ensure consistency compliance and quality Troubleshoot CRM-related issues and provide operational support to internal users Maintain proper documentation and ensure adherence to CRM data management standards Required Qualifications Bachelor s degree in Business Analytics Data Science Statistics Computer Science or a related field 1-2 years of hands-on experience with CRM platforms such as Salesforce Zoho HubSpot or similar tools Strong proficiency in MS Excel or Google Sheets for reporting and analysis Working knowledge of CRM reporting dashboards and customer data management Basic knowledge of SQL or BI tools Power BI Tableau is an added advantage Strong analytical skills with high attention to detail Good communication skills and the ability to collaborate with cross-functional teams What We Offer Hybrid work model with flexibility between office and remote work Exposure to a structured CRM-driven operational setting Supportive team culture with opportunities for skill development Clear career growth path in CRM operations and customer data management Job Type Full-time Pay 20 000 00 - 30 000 00 per month Work Location Hybrid remote in Kochi Kerala Kochi

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