Years of Experience 1-4 Managing the Common Layer Certificate Generations Ensuring SLA TAT The Bugs Issues Tickets raised are resolved On time Technical Support for all the customers Independently understand and analyze the problem faced by the customers and share the detailed explanation with the clients on the problem and solution provided Be a subject matter expert and remain up to date with the latest developments of the product Customer support as they approach for service Communicating the escalations to reporting manager and ensuring issues resolved Handling customers outbound and inbound calls When dealing with ambiguity work with the external Customers Vendors and Internal Stakeholders Technical Operations and Account Management teams and ensure SLAs are always met Responsible for voice and non-voice communication with customers Preparing device tracking data and sharing with customers Coordination with filed engineers for scheduling the customer place Guiding customers to solve the basic troubleshooting Preparing and submission of monthly customer invoice Job Type Full time Pay 20 000 00 - 23 000 00 per month Benefits Food provided Health insurance Provident Fund Work Location In person