Job Title IT Helpdesk Executive Freshers can also apply - Please apply through www nejobs co only Location Guwahati Job Type Full-time Shift 24 7 Support Environment Requirement Immediate Joining Gender Preference No preference Job Overview- We are looking for enthusiastic people to join our IT Helpdesk team The role involves providing Tier-1 technical support and assisting customers through chat email and phone in a 24 7 support environment PLEASE DO NOT APPLY IF YOU ARE A SYSTEM ENGINEER NETWORK ENGINEER SOFTWARE Key Responsibilities Manage and resolve helpdesk tickets Provide Tier-1 technical support to customers clients Respond to customer queries via chat email and phone Follow up with customers to ensure complete ticket resolution Maintain proper documentation of issues and resolutions Escalate unresolved issues to higher support levels when required Required Skills- Ability to work in a 24 7 shift environment Excellent communication skills Written Verbal - Mandatory Basic computer knowledge Windows email internet MS Office Good problem-solving and listening skills Customer-focused attitude with patience and professionalism Basic typing and multitasking skills Educational Background- Any graduate can apply Computer Science IT background is desirable but not mandatory Salary- 10 000- 18 000 per month based on Interview Benefits Salary credited within the first week Incentives and overtime applicable 5 days working Opportunities to learn new skills technologies Friendly work environment Performance-based appraisals Weekly activities birthday festival celebrations outings Job Types Full-time Permanent Fresher Pay 10 000 00 - 18 000 00 per month Perks Food provided Health insurance Internet reimbursement Paid sick time Paid time off Work Location In person

📌 It Helpdesk Associate (Assam)
🏢 Dhrupad Technologies
📍 Assam