About Rimini Street Inc Rimini Street Inc Nasdaq RMNI a Russell 2000 Company is a proven trusted global provider of end-to-end mission-critical enterprise software support managed services and innovative Agentic AI ERP solutions and is the leading third-party support provider for Oracle SAP and VMware software Our comprehensive portfolio of unified solutions help run manage support customize configure connect protect monitor and optimize enterprise application database and technology software enabling our clients to achieve better business outcomes significantly reduce costs and reallocate resources towards strategic projects The Company has signed thousands of contracts with Fortune Global 100 Fortune 500 midmarket public sector and government organizations who selected Rimini Street as their trusted proven mission-critical enterprise software solutions provider and achieved better operational outcomes realized billions of US dollars in savings and funded AI and other innovation investments We are actively seeking a Support Engineer SAP BW BI BOBJ This role is based in India Hyderabad About Rimini Street India GCC Rimini Street Inc HQ Las Vegas NV USA a disruptor in third party ERP support services established undisputed leadership and as a natural progression entered India with Rimini Street India GCC India kick starting operations in Hyderabad in 2013 with Global Client Onboarding Services IT shared services and Global Service Development In no time Rimini Street India GCC started Bengaluru operations going up the value chain with more complex product development Oracle SAP Peoplesoft JDE etc advanced services Managed services Professional services Security Managed Services etc Rimini Street India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software Today Rimini Street India GCC is a family of about 800 full time talented individuals thanks to the remarkable talent that has supported the expansion Rimini Street India has nicely emerged as Global Capability Centre GCC and proudly says if you are best of the best you belong to Rimini We are on a mission to contribute significantly to our Rimini ONE program a turnkey Rimini Street service program that offers a comprehensive set of unified integrated services that can run manage support customize configure connect protect monitor and optimize your Oracle and SAP ERP database and technology software Job summary This position is responsible for providing incident change request and enhancement support to Application Management Services AMS customers for BW BOBJ Experienced consultant with extensive hands-on experience in SAP BO focused on Information Design Tool IDT Web Intelligence Webi report development crystal Analysis and SAP BW data models in live landscape The individual requires ability to configure lead mentor and direct clients Should be capable of managing multiple customer systems identifying and resolving issues along with coming up with solutions to customer requirements In this capacity the SAP BW BO consultant is responsible for delivering high customer satisfaction and provide enhanced support in all the areas of SAP BOBJ Essential Duties and Responsibilities Provide L2 L3 AMS support for SAP BW On HANA classic and SAP BO Webi Crystal Analysis etc ensuring timely resolution of incidents and service requests within SLA Analyze and resolve data load failures DTP process chain issues query errors BO report failures and performance bottlenecks Maintain and enhance BW data models infoProviders ADSOs InfoObjects InfoCubres CompositeProviders MultiProviders and Open ODS Views Develop and maintain Web Intelligence reports using the latest versions of Business Objects software with a specific focus on report formatting and layout design Collaborate with clients to gather requirements and translate them into effective report designs that meet business needs Utilize the Information Design Tool IDT to create and maintain universes ensuring data integrity and accurate reporting Apply advanced formatting techniques to enhance the visual appeal and usability of reports including charting conditional formatting and interactive features Collaborate with cross-functional teams to troubleshoot and resolve any issues related to report design data connectivity and performance optimization Stay updated on the latest BW and Business Objects features best practices and industry trends related to report formatting and presentation Assist with Business Objects administration tasks including user management security setup and system configuration as needed Continuously assess and improve report development processes and methodologies to enhance efficiency and quality Education Bachelor s Degree in computer science or related field or equivalent experience Experience At least 5-8 years of support experience with SAP BW and BO Solid understanding of BW data modeling ETL design and monitoring Proven experience in performance tuning BW queries and BO reports and in optimizing data loads and process chains Working Knowledge and in depth understanding of Business Objects Platform 4 x Strong expertise in report migration across different Universes Good understanding for SAP BICS connectivity and experience in creating OLAP Universes WEBI reports using BEX queries Experience in mapping business requirements to functional and technical specs and deliver reports Strong experience on design and development of Universes using IDT UDT Webi BO launch pad Dashboards and visualization Strong experience in Experience in consumption of multiple sources like BW4HANA S4HANA HANA BODS etc Experience development of reports with multiple tabs multiple queries on a single screen list crosstab reports charts hyperlinking drill down and drill through Experience in Data analysis and able to reconcile data with source systems Good Knowledge of Data Warehouse BI Concepts and SQL Good knowledge on CMC and security aspect BO users groups folders etc and security setup based on SAP BW4HANA and S4HANA roles Knowledge on SAP BODS Data Services AFO and Tableau Good to have knowledge on SAP BW4HANA HANA source objects like Bex Queries and Calculation views Skills Superb technical trouble-shooting skills ability to debug issue and the tenacity for complex problem solving Passionate focus on customer support and the ability to build long term successful working relationships with Clients Robust knowledge of key application functionality tables and relationships Deep knowledge of SAP customization extension methodologies Excellent interpersonal presentation and communication skills - verbal written Fluency in English is required Attention to detail and the ability to learn quick Extreme focus on Client satisfaction Demonstrated ability to work independently and as part of a team Ability to work calmly and professionally in high pressure situations Work Experience 5 to 8 years Work Location Hyderabad India Working hours 2 30 PM to 11 30 PM IST Why Rimini Street We are looking for talented passionate people to help us build our future at We hire only the best the most extraordinary professionals and provide compensation bonuses and benefits to match the skills of our top-performing team members Do you thrive in a fast-paced environment enjoy growing together and get excited about learning new skills Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals This is the place for you Our work is challenging and meaningful We start and end each day with a sense of achievement and purpose guided by our core values the Four Cs Company We dream big and innovate boldly Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration Clients We relentlessly pursue solutions that help clients achieve their goals Our unmatched client care is rooted in our passion for exceptional service Community We believe in leaving the world a better place than we found it With the Rimini Street Foundation we ve made positive impacts in six continents for over 425 charities Accelerating Company Growth Nasdaq-listed under ticker symbol since October 2017 Over 6 300 signed contracts to date including Fortune 500 and Global 100 companies Over 2 000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts See all of our awards and recognitions here https www riministreet com company awards Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to age race color religion national origin sexual orientation gender or gender identity disability protected veteran status or any other characteristic protected by law To learn more about how Rimini Street is redefining the enterprise software support industry visit Please Note Rimini Street does not accept resumes submitted by recruiting staffing firms unless specifically requested by Human Resources Unsolicited resumes will be ineligible for referral fees

📌 Support Engineer, Sap (Hyderabad)
🏢 Rimini Street
📍 Hyderabad