Who We re Looking For Zendesk is seeking an innovative and motivated Senior Software Engineer to join our growing Engineering Integration Shared Services team This role is essential for driving productivity and efficiency across the organization by leveraging cutting-edge tools and processes to address technical business challenges As part of this team you will develop software solutions using best-in-class tools and platforms integrate data across SaaS systems and enhance the employee and customer experience with Zendesk products Responsibilities Development Implementation Design develop document test and deploy standardized solutions using integration automation and middleware tools Integrate Zendesk products third-party SaaS systems and data platforms using appropriate tools and methodologies Testing Quality Assurance Develop and facilitate unit tests conduct system integration testing and support user acceptance testing UAT to validate solutions before deployment Maintain high-quality standards throughout development Backlog Refinement Sprint Planning Daily Stand-ups Participate in backlog grooming and sprint planning to prioritize requirements define tasks and identify potential issues Join daily stand-ups to share progress discuss challenges and collaborate with the team within a 2-week Agile Scrum sprint AI and Innovation Explore and implement next-generation solutions leveraging AI and machine learning to enhance productivity and efficiency across Zendesk Collaborate with business teams to identify automation intelligent workflows and integration opportunities that drive innovation Collaboration Communication Work closely with developers IT application owners solution architects and business system analysts to deliver high-quality solutions Communicate technical designs and status updates effectively Retrospectives Continuous Improvement Contribute to sprint retrospectives to evaluate performance and identify process improvements Qualifications Experience 5 years in backend or integration engineering designing and developing scalable microservices distributed systems and cloud-based solutions Programming Advanced proficiency in Java required experience with Node js or Python is a plus API Middleware Architecture Demonstrated experience designing building and maintaining RESTful APIs middleware and event-driven microservices architectures including asynchronous communication using APIs events and messaging systems Cloud Fluency with AWS serverless technologies Lambda Step Functions EventBridge API Gateway SNS SQS SAM Serverless Framework or equivalent experience with Azure or GCP SaaS Integration Expertise integrating SaaS applications e g Salesforce Zuora NetSuite Workday Coupa and ensuring seamless data flow across distributed systems Testing Quality Strong background in unit integration and user acceptance testing experience with code reviews and enforcing coding standards DevOps Collaboration Experience collaborating with DevOps teams for deployment monitoring and scaling Agile Proficient in Agile Scrum methodologies with experience using Jira and Confluence Documentation Ability to document APIs database schemas and backend processes for maintainability Education BA BS in Computer Science IT or related field or equivalent industry experience fluent in English Preferred Skills Programming Experience with Node js Python or Bash scripting Low-code No-code iPaaS Familiarity with iPaaS and low-code platforms e g Workato Boomi Mulesoft CI CD Experience implementing and managing CI CD pipelines e g GitHub Actions Jenkins Travis CI Observability Monitoring Familiarity with observability logging and monitoring tools e g Datadog Splunk CloudWatch Security Compliance Understanding of security best practices governance data compliance and privacy standards Data Management Experience with ETL ELT processes and cloud databases e g DynamoDB Snowflake BigQuery SQL Data Orchestration Knowledge of orchestration and data transformation tools e g Apache Airflow Astronomer dbt Fivetran Change Management Proven ability to drive adoption of recent processes and technologies AI ML Exposure to automation using AI machine learning or natural language processing Awareness of Model Context Protocol MCP Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra Please refer to the location posted on the requisition for where this role is based Hybrid In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week This role must attend our local office for part of the week The specific in-office schedule is to be determined by the hiring manager The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love Zendesk believes in offering our people a fulfilling and inclusive experience Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week Zendesk is an equal opportunity employer and we re proud of our ongoing efforts to foster global diversity equity inclusion in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AA EEO Veterans Disabled employer If you are based in the United States and would like more information about your EEO rights under the law please click here Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to peopleandplaces zendesk com with your specific accommodation request