Proud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video Bengaluru India Where We Work LSEG Real-Time is part of Enterprise Data Solutions within the Data Analytics Group of the London Stock Exchange group LSEG The Real-Time business is a significant generator of revenue and is comprised of two core components Distribution Technology and Data Our Product portfolio is made up of Deployed Managed services with our Data offering the broadest content set covering the global marketplace The Enterprise support specialist team is responsible for providing second level technical support for both deployed and managed services We work closely with our customers to resolve complex cases directly routed through to us or escalated by our colleagues in the frontline support teams In addition we perform and oversee customer site maintenance and break fix activities We leverage our deep technical expertise critical thinking skills as well as innovative tools and capabilities to manage customer cases delivering an exceptional customer experience during each interaction The role is demanding yet rewarding offering opportunities to develop both technical and soft skills enhancing future career prospects Role Purpose To provide second level support to internal stakeholders and 3rd party engineers with regards to LSEG Refinitiv products services and to interact with customers to resolve complex issues To perform oversee customer site maintenance and break fix activities The role leverages innovative technologies to ensure global consistency of support tasks Responsibilities Provide engineering expertise on non-complex products and small number of complex products Provide second level support for problem resolution including replication of customer issues Interface with operations groups product support groups and development groups Perform oversee customer site break fix activities remotely or dispatch to site when required using global consistent methodologies and tools Provide support for alpha and beta programs Act as experts in their areas to provide high quality advice about the products assigned to internal stakeholders and 3rd party engineers Maintain awareness of relevant technical and product trends through self-learning study training classes and job shadowing Maintain site documentation Provide feedback to development and qualification teams Escalate major elusive or recurrent issues that affect customer satisfaction Support pre-sales teams in the provision of demonstrations and provide advice on architectural design functionality and integration aspects Identify gaps and make recommendations to enhance the support process Knowledge and skills 4 years of experience in a technical support or client-facing role within the real-time market data or financialtechnology domain Strong understanding of market data systems data feeds and API integrations Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues Exceptional communication skills - both written and verbal - with a customer-first mindset Experience working with cross-functional teams including engineering product and sales Proven ability to create clear concise and helpful documentation Comfortable working in a fast-paced high-stakes environment Demonstrated ability to work with cross-functional teams including product management engineering sales and operations Excellent presentation verbal and written communication skills with the ability to influence individuals and groups effectively Creative problem solver with strong sales ideation skills and the ability to work to tight deadlines in a high-performance environment Fully competent in key areas including operating systems networking technologies security standards including Unix Windows system admin and Web services Working knowledge of server OS Windows server Linux Unix and virtualization platforms Strong problem management troubleshooting and analytical skills Ability to work with virtual teams to successfully deliver projects or resolution to escalations Understanding of project management principles Basic level knowledge of financial markets Good knowledge of internal systems processes and technical policies Logical thinker problem solver who is self-motivated and a strong contributor within a team University Degree in information technology or relevant experience coupled with industry standard certifications on operating systems networking etc Strong understanding of TCP IP DNS DHCP VPN and firewall configuration Solid knowledge of server hardware and configuration Ability to work independently and in a team in high pressure environments Relevant Certifications e g CompTIA server network CCNA or equivalent are a plus Familiarity with financial instruments trading systems or market microstructure Experience with tools like Jira Confluence Salesforce or similar CRM ticketing systems Knowledge of scripting or querying languages e g Python SQL is a plus Prior experience in onboarding and training enterprise clients Professional Experience Previous experience in a technical customer support or systems engineering integration role Knowledge of LSEG products and the underlying technologies components and infrastructure and supporting and or integrating them Experience performing root cause analysis in a customer support workplace Escalation and Incident management Behavioral Competencies Customer focused Outcome driven Global mindset Innovation champion LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs Please take a moment to read this privacy notice carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained your rights and how to contact us as a data subject If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice

📌 Enterprise Support Specialist- Real Time (Karnataka)
🏢 LSEG (London Stock Exchange Group)
📍 Karnataka