Job Title Clinic Head - Aesthetic Wellness Center Designation Center Manager - Aesthetic Slimming Dermatology Wellness Division Position Overview We are looking for a results-driven people-oriented and operationally sound skilled to join our team as a Clinic Head - Aesthetic Wellness Center This role is pivotal in managing the end-to-end operations of a busy medical aesthetic clinic offering services in dermatology slimming beauty laser hair reduction and wellness therapies The Clinic Head will oversee a team of doctors therapists counsellors and front office executives to deliver high-quality client experiences drive business results and maintain compliance with brand and medical protocols Key Responsibilities 1 Operational Administrative Leadership Ensure daily operational excellence across all service areas including dermatology laser slimming beauty and wellness Coordinate staffing scheduling and workflow to ensure efficient clinic operations Monitor adherence to Standard Operating Procedures SOPs and ensure implementation of quality standards across departments Conduct regular audits of hygiene infrastructure consumables and client zones to maintain top-tier clinic presentation 2 Client Management Service Quality Act as the escalation point for client grievances especially VIPs and high-value customers Monitor client treatment journeys ensuring timely reviews follow-ups and satisfaction scores Implement client retention programs and ensure collection of regular feedback for service improvements Promote a culture of customer delight through consistent service excellence and personalization 3 Sales Business Development Drive the achievement of monthly revenue targets for the center through upselling renewals and referrals Allocate individual sales targets to counsellors and track daily weekly performance Conduct regular team huddles and sales reviews to improve conversion rates Collaborate with Marketing and Doctors to launch promotional offers and organize in-clinic events or wellness drives 4 People Management Team Development Manage a team of 10-20 members including doctors therapists sales counsellors and front desk staff Recruit train and groom team members with support from HR and R D Build leadership succession within the center by mentoring high-potential staff for future Clinic Head roles Maintain a motivating and compliant work culture aligned with organizational values 5 Financial Inventory Reporting Oversight Manage cash and billing processes ensure cash register accuracy and reconciliation Monitor stock of consumables and raise indents timely reduce wastage and pilferage Send daily weekly reports covering cash summary client footfall staff attendance escalations and complaints to the corporate office Prepare monthly performance reviews budget forecasts and client satisfaction dashboards 6 Policy Compliance Corporate Coordination Ensure compliance with all internal policies government norms if applicable and clinical safety guidelines Act as a liaison between the center and the corporate office for all operational HR and marketing matters Participate in pre-opening projects for new clinics - including layout finalization equipment procurement and staff hiring Qualifications Experience Graduate or Postgraduate in Healthcare Hospitality Management or Wellness-related discipline 4-7 years of experience in a clinic spa hospital wellness center with at least 2 years in a leadership role Experience in Aesthetics Dermatology Slimming or Cosmetic Wellness sector is highly preferred Proficient in MS Office CRM systems and billing software Strong interpersonal organizational and problem-solving abilities Key Competencies Leadership Team Management Client Relationship Management Operational Excellence Sales Business Acumen Compliance Discipline Communication Conflict Resolution Grooming Etiquette Professionalism Working Conditions Schedule 6 days a week Day Shift 9 30 AM - 6 30 PM Weekly Off 1 rotational weekday off May be required to travel for corporate meetings or support new center launches Benefits Paid Sick Leave Monthly Performance Bonus Incentive Programs Staff Wellness Programs Training Career Development Opportunities Job Types Full-time Permanent Job Types Full-time Permanent Pay From 70 000 00 per month Benefits Health insurance Paid sick time Provident Fund Work Location In person

📌 Clinic Manager (New Delhi)
🏢 PACHOULI WELLNESS CLINIC
📍 New Delhi