About the Role We are redefining corporate transportation with innovation safety and customer-first solutions We are seeking a agile CRM Customer Success Manager to drive customer engagement retention and revenue growth This role goes beyond handling customer service - it s about building long-term trust leveraging technology and creating memorable experiences for our clients Key Responsibilities Manage and optimize multi-channel communications calls emails WhatsApp chat etc for seamless customer engagement Convert qualified leads into bookings through consultative communication and relationship building Act as the primary point of contact for customers ensuring their needs are proactively identified and addressed Build long-term client relationships and ensure customer retention through personalized interactions and loyalty programs Leverage CRM platforms data analytics to track customer journeys measure satisfaction and drive improvements Design and execute customer engagement campaigns cross-selling up-selling loyalty initiatives Handle escalations with empathy speed and professionalism while ensuring resolution within defined SLAs Maintain detailed customer records including transactions feedback and preferences for business intelligence Collaborate with sales operations and technology teams to continuously improve the end-to-end customer experience Champion the Voice of Customer across the organization ensuring insights lead to innovation and growth Requirements Skills 5-7 years of proven experience in CRM customer success or client servicing mobility travel hospitality preferred Strong background in customer retention engagement and revenue growth strategies Hands-on experience with CRM tools data analytics and automation platforms Excellent communication presentation and active listening skills with a customer-first mindset Demonstrated ability to cross-sell up-sell services and meet revenue targets Strong problem-solving skills with the ability to remain calm and professional under pressure Ability to multitask prioritize and manage complex client accounts effectively Passionate about delivering memorable customer experiences and driving loyalty