Role responsibilities Act as a one point contact to expectant mother Liaise between consultant and expectant mother in scheduling trimester check up s investigations and follow up till delivery admission discharge Explain Birth Packages Services Value Added Services Responsible for providing financial estimates to the patient as per package insurance tie ups Coordinating with the consultants on maternity gynec package amounts Fortnightly meeting with marketing team to share EDD and gynec procedure data Counseling follow up of non converted patients from OP to IP Tracking of leads - call center walk in scan leads marketing leads in house consultant leads Audit of follow up calls updation in prescribed template tracker on a daily basis Coordinate with fetal medicine PRE for scan lead updation Maintain weekly and monthly tracker of call enquiries Report conversion rates to unit admin on a weekly basis Root cause analysis for non conversion Actively participate contribute to the meetings related to obg treatment packages Performs root cause analysis of each complaint suggest solution in discussion with Manager med director Timely escalate any issue to the 9M Manager Med director To escort patient on a facility tour Co ordinating with service providers for other value added services like yoga baby shower new born photo shoot cake cutting and other mother and baby related activities Counsel explain each detail to the patient related to treatment financials along with acknowledgement of the same from patient Coordinate with the patient on any planned events Promotional activities - Yoga physiotherapy lactation Address any patient Attendant grievances complaints maintain tracker of the same Take regular feedback google reviews from each patient in a structured format discuss with unit admin 9M manager Med director Coordinate with IP PRE for room readiness for customer to have facility visit To track maintain record of all patient concerns resolving the same Submit monthly report of VAS To coordinate with Gynaec Patient as per the requirement from admission to discharge Preferred candidate profile Minimum Qualifications Graduate MHM MHA Technical Qualifications Computer Knowledge Minimum - 3 to 6 years experience in Hospital as Financial Counsellor Able to speak local language English and Hindi Preferred Female candidates Work Location Plot No 1-18 Ghatkesar Road Raghavendra Nagar Narapally opp to big bazaar Uppal Hyderabad Telangana - 500039 Interested candidates can share your updated resume to uppalhr ankurahospital com Job Types Full time Permanent Pay 25 000 00 - 30 000 00 per month Benefits Health insurance Paid sick time Provident Fund Work Location In person