To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Software Engineering Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce We are seeking an experienced Quality Engineer for Salesforce Agentforce to join our Digital Success Engineering team The ideal candidate should have a strong background in AI retrieval-augmented generation RAG and Agentic technologies testing along with expertise in Salesforce and programming languages like APEX Python or Java A passion for building robust automated testing solutions for Agentic user experience and application programming interfaces APIs is essential In this role you will develop automated quality assurance practices for scalable customer-facing and internal Agentforce implementations Proficiency in testing framework JavaScript modern UI frameworks WebDriver Selenium and API testing is required You will create functional and automation tests for Agent UI and APIs while collaborating with team members to enhance existing code and frameworks Experience with Jenkins or other CI CD tools is a plus Salesforce the world s 1 AI CRM has recently unveiled Agentforce a groundbreaking suite of autonomous AI agents that augment employees and handle tasks in service sales marketing and commerce driving unprecedented efficiency and customer satisfaction Leading with our core values we help companies across every industry blaze new trails and connect with customers in a whole recent way And we empower you to be a Trailblazer too driving your performance and career growth charting new paths and improving the state of the world If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place This role is crucial in redefining how we enable innovative experiences driven by Agentforce You will key to the evolution of Customer Success in the realm of Agentforce The Team Our Digital Success Engineering team is an interdisciplinary mix of distributed software engineers architects and engineering managers working collaboratively to build Unified Experiences for our Trailblazers As customer zero we drive innovation by harnessing Salesforce technology to create and easy and expert self-service experience that fuels Trailblazer Success The Role You will develop and implement a quality engineering testing strategy testing framework managing manual and automated test cases to ensure seamless human-agent experiences with Salesforce Agentforce and DataCloud Your responsibilities include defining and executing a comprehensive testing plan and collaborating with Product Managers Developers and cross-functional teams to deliver exceptional Customer Success experiences PRIMARY RESPONSIBILITIES Quality Engineering Strategy Leadership Define develop and execute a comprehensive quality engineering and testing strategy specifically for Salesforce Agentforce Data Cloud and other relevant Salesforce platform capabilities Test Automation Expertise Design develop and maintain robust automated test scripts for Agent UI Experience Site UI and APIs using industry-standard tools and frameworks such as Selenium WebDriver JavaScript frameworks and API testing tools AI Agentforce Testing Develop specialized testing strategies and test cases for AI-powered features including Retrieval-Augmented Generation RAG Agentic workflows single turn multi Turn conversation Natural Language Processing NLP and Large Language Models LLMs Use AI and RAG testing metrics to define and measure testing outcome Data-Driven Quality Build and maintain datasets for training fine-tuning and evaluating the performance and accuracy of LLMs and other AI models Implement data-driven approaches to measure and improve the quality of AI features Functional Salesforce Testing Design and execute functional test plans and test cases tailored to Salesforce applications including customizations using Flows Triggers Apex Jobs and more Possess a strong understanding of Salesforce best practices and governor limits Continuous Integration Continuous Delivery CI CD Build and maintain automated quality control pipelines using Jenkins or other CI CD tools to ensure seamless integration and deployment of high-quality software Defect Management Effectively identify document track and manage defects to ensure timely resolution and contribute to root cause analysis Collaboration Communication Partner effectively with Product Managers Developers UX Designers and other stakeholders to understand requirements provide timely feedback communicate testing progress and collaborate on solutions Best Practices Standards Establish and champion quality standards methodologies and best practices within the team and across the organization Performance Optimization Continuously assess the performance of Agentforce implementations identify potential bottlenecks and recommend and implement proactive measures for optimization Technical Expertise Stay up-to-date with the latest Salesforce releases AI advancements and emerging testing trends Stakeholder Management Communicate testing progress risks and mitigation strategies effectively to various stakeholders including both technical and non-technical audiences Agile Participation Actively participate in Agile development methodologies contributing to sprint planning daily stand-ups and retrospectives Problem-Solving Analytical Skills Demonstrate strong analytical and problem-solving skills to identify and resolve complex quality issues effectively Qualified Experience Skills Required Overall 7 years of experience in Software Quality Engineering 2 years of hands-on experience with the Salesforce platform including configuration and development across various Salesforce Customer 360 products e g Sales Cloud Service Cloud Data Cloud Einstein 3 years of proven experience in testing Machine Learning ML Artificial Intelligence AI systems and or services Strong proficiency in at least one programming language such as Python or Java particularly relevant for test automation and AI ML testing Experience with Large Language Models LLMs and prompt engineering testing frameworks Solid understanding of Retrieval-Augmented Generation RAG and Agentic technologies Demonstrated experience in building and maintaining robust automated testing frameworks for UI and APIs Proficiency in JavaScript and modern UI frameworks e g React Angular Vue js for UI test automation Experience with WebDriver and Selenium for browser automation Strong analytical mindset with experience in using a data-driven approach to measure and improve the quality of complex ML AI products Proven experience with Salesforce DevOps CI CD processes and automation tools Deep understanding of Salesforce architecture functionalities and various clouds Strong understanding of AI machine learning and natural language processing principles Experience with data management principles and Customer Data Platforms CDPs or Data Lakes Familiarity with development tools like SLDS XML HTML SQL JavaScript JSON and CSS Proven ability to work effectively within cross-functional teams to achieve common goals and business objectives Experience with Agile development or Scrum project management methodologies and tools Solid understanding of software engineering principles key design patterns and best practices Strategic thinker with the ability to see the big picture innovate and adapt to constant change Ability to work under pressure highly adaptable and well-organized Highly effective written and verbal communication skills with audiences across all levels of the organization Strong organizational skills with the ability to establish and manage priorities in a complex and fast-paced environment Strong knowledge of data management concepts and architectures Bachelor s or Master s degree in Computer Science Software Engineering or equivalent experience Salesforce Certifications Preferred Salesforce Platform App Builder Salesforce Administrator Salesforce-specific certifications related to Agentforce if and when available Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love Apply today to not only shape the future but to redefine what s possible for yourself for AI and the world Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Know your rights workplace discrimination is illegal Any employee or potential employee will be assessed on the basis of merit competence and qualifications - without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education