Your work days are brighter here At Workday it all began with a conversation over breakfast When our founders met at a sunny California diner they came up with an idea to revolutionize the enterprise software market And when we began to rise one thing that really set us apart was our culture A culture which was driven by our value of putting our people first And ever since the happiness development and contribution of every Workmate is central to who we are Our Workmates believe a healthy employee-centric collaborative culture is the essential mix of ingredients for success in business That s why we look after our people communities and the planet while still being profitable Feel encouraged to shine however that manifests you don t need to hide who you are You can feel the energy and the passion it s what makes us unique Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day here At Workday we value our candidates privacy and data security Workday will never ask candidates to apply to jobs through websites that are not Workday Careers Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not In addition Workday will never ask candidates to pay a recruiting fee or pay for consulting or coaching services in order to apply for a job at Workday About the Team Workday s Customer Support teams are driven by a passion for our products and the success of our customers User experience We re a diverse group of people with an invaluable mix of experience and backgrounds We promote Workday s core values with Employees being our first This is why we offer flexible work schedules empower you to follow your desired career path to achieve professional and personal goals encourage work-life balance and wellbeing and are proud to champion equal opportunities for everyone We are looking for someone who has a creative approach and is eager to learn support their colleagues and have fun This role operates in a flex model with at least 50 of time spent in office About the Role Workday s customer base continues to grow as does the need for continued and excellent customer support As a Customer Support Manager you will lead a team in providing top-notch support to customers and consultants on complex products and applications What would you do all dayLead a Workday Applications Support team hiring and retaining the best software support people now and planning for future business needs Enable your team of analysts by removing roadblocks and empowering them to drive success autonomously while maintaining our high levels of customer satisfaction Act as the escalation manager for high impact customer issues driving problems to resolution and handling the communications within Workday and with the clients Actively monitor triggers for possible critical situations in order to prevent escalations Establish relationships with customers especially key or strategic customers Collaborate with internal teams Development Product Management Quality Assurance Services on trending customer issues and ensure external communications are accurate and explicit Identify employee training opportunities to ensure staff is highly proficient with Workday services and internal processes Ensure quality of case handling paying particular attention to communications timely responses specific care for sensitive customers and proper use of Knowledge process Participate in and help schedule 24X7 on call coverage Assess key metrics for supported product area analyzing the data for improvement ideas and taking action to drive change Uphold Workday s policies for data security and customer data access About You Basic Qualifications4 years leading a technical team and or experience with managing software engineering teams 6 years of customer support engineering experience providing technical support for software and environment issues for enterprise software applications SaaS Oracle SAP Netsuite Zuora Infor Taleo onsite ERP Peoplesoft Kronos and or Cornerstone Other QualificationsDemonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions Services Product Management Development QA Operations Ability to generate a sense of urgency and rally appropriate resources Strong problem solving priority setting facilitation multi-tasking and analytical skills Ability to mentor coach and lead a team to success Prior experience with Time Tracking Absence Payroll or other enterprise software applications Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes Ability to balance multiple priorities and communicate across diverse teams within the organization Demonstrate resilience when faced with tight resolution timeframes and conflicting opposing priorities Solid understanding of case handling and escalation process Prior experience with Knowledge-centered service KCS Our Approach to Flexible Work With Flex Work we re combining the best of both worlds in-person time and remote Our approach enables our teams to deepen connections maintain a strong community and do their best work We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half 50 of our time each quarter in the office or in the field with our customers prospects and partners depending on role This means you ll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process

📌 Customer Support Manager - Payroll & Time Management (Maharashtra)
🏢 Workday
📍 Maharashtra