Job Title Soft Skills and Sales Trainer Company Unayur Marketing Pvt Ltd Industry BPO Business Process Outsourcing Location New Rohtak Road 67 5 Raj mandir hypermarket Karol Bagh-110005 Employment Type Full-Time About the Company Unayur Marketing Pvt Ltd is a leading BPO services provider specializing in customer support sales and marketing solutions Our goal is to deliver excellence and value through innovative solutions while empowering our teams to achieve their potential We focus on professional development and as part of our growth strategy we are hiring a skilled Soft Skills and Sales Trainer to enhance the effectiveness of our teams Job Summary We are seeking a dynamic and motivated Soft Skills and Sales Trainer to join our team The ideal candidate will have a proven track record in training and development within the BPO industry particularly in soft skills and sales training The role will involve equipping employees with the necessary soft skills sales techniques and communication abilities required to excel in their roles and meet business targets Key Responsibilities Training Design Delivery Develop and deliver training programs on soft skills sales techniques and customer service excellence Create training content materials and manuals tailored to the needs of the BPO environment Conduct regular training sessions workshops and one-on-one coaching for new hires and existing staff Sales Training Train employees on effective sales strategies including lead generation closing techniques objection handling and relationship building Focus on enhancing performance sales metrics and overall customer engagement through improved sales approaches Soft Skills Training Focus on communication skills emotional intelligence conflict resolution time management leadership and teamwork Improve interpersonal skills listening skills and assertiveness to foster a productive work environment Performance Monitoring Feedback Assess the effectiveness of training programs and make improvements as necessary Monitor employee performance and provide feedback through role-plays assessments and reviews Collaboration Work closely with team leaders and managers to understand the specific needs of the teams and align training programs accordingly Stay updated on the latest industry trends and incorporate relevant learning into the training sessions Reporting Documentation Maintain detailed records of training programs feedback and employee progress Generate regular reports on training outcomes and employee performance metrics Skills Qualifications Experience Proven experience 2 years as a Soft Skills and Sales Trainer in the BPO or related industry Prior experience in sales training customer service training and soft skills development Education Bachelor s degree in Business Administration Human Resources or related fields Relevant certifications in training sales or customer service are a plus Skills Strong knowledge of sales strategies customer service best practices and soft skills development Excellent verbal and written communication skills Strong presentation facilitation and interpersonal skills Ability to assess training needs adapt to various learning styles and engage employees effectively Proficiency in using training tools LMS platforms and MS Office Suite Other Attributes Passionate about developing people and driving their success Excellent problem-solving and decision-making abilities Ability to work in a rapid-paced results-driven environment Strong leadership qualities and the ability to motivate others Preferred Qualifications Experience with training in voice processes and outbound inbound sales Ability to manage diverse training programs and align with business goals Benefits Competitive salary and performance bonuses Health and wellness programs Opportunity for professional development and career growth Positive and dynamic work culture Job Type Permanent Pay 35 000 00 - 60 000 00 per month Work Location In person

📌 Process Trainer (New Delhi)
🏢 Unayur marketing
📍 New Delhi