Key Responsibilities Hardware Networking Support Install and configure desktops laptops printers scanners and biometric systems Set up and maintain LAN WAN Wi-Fi networks switches routers and firewall appliances Monitor and troubleshoot network performance and connectivity issues Software System Support Install update and troubleshoot operating systems and essential software applications Manage antivirus firewall backups and ensure compliance with security protocols Support integration of medical equipment with HIS and network systems Troubleshooting Help Desk Respond promptly to IT service requests from clinical and non-clinical staff Troubleshoot issues related to hardware software email internet and other IT systems Log escalate and resolve incidents within the defined SLA HIS Training Support Train recent users on the Hospital Information System including registration billing pharmacy lab and reports Resolve day-to-day HIS issues and coordinate with HIS vendors for escalated support Maintain user access permissions and data integrity within the HIS IP Telephony VoIP Install configure and support IP phone systems Troubleshoot voice quality issues and liaise with telecom providers when needed Maintain extensions call routing and device provisioning Documentation Compliance Maintain IT inventory license documentation and asset registers Prepare incident reports maintenance logs and user manuals Ensure compliance with Qatar s local data protection and cyber security laws Minimum Qualifications Education Diploma or Bachelor s degree in Computer Science Information Technology or related field Experience 1-3 years in IT support preferably in a healthcare or clinic environment Preferred Skills Proficiency in troubleshooting Windows OS basic networking printers and routers Experience with HIS systems and electronic medical records EMR Familiarity with IP phone VoIP setup and support Basic knowledge of Tally or ERP systems optional Strong communication and user support skills Fluency in English Job Type Full-time Shift Day shift Application Question s Willing to relocate to Qatar Experience Networking 1 year Preferred Work Location In person

📌 It Associate (Kerala)
🏢 33 Holdings Global
📍 Kerala