Role Responsibilities Conduct new hire induction training sessions Provide refresher training for existing employees Conduct client-specific process training including systems scripts quality guidelines and KPIs Assess trainees through quizzes role-plays mock calls and final certification Support trainees during the nesting on-the-job training phase Collaborate with team leaders and quality analysts to monitor trainee performance post-training Gather feedback to improve training delivery and materials Stay updated with process changes and integrate them into training modules Desired skills Coordinating with internal and external stakeholders Identifying training needs based Managing last-minute batch changes urgent hiring needs or process updates Adapting training methods for in-person virtual or blended delivery Microsoft PowerPoint Google Slides - for creating professional training decks Excel Google Sheets - for maintaining trainee trackers performance reports and assessments Word Docs - for process manuals SOPs and handouts Proficiency in platforms like Zoom Microsoft Teams Google Meet Webex for remote training Basic knowledge of QA tools used in BPO for quality monitoring Basic troubleshooting of systems or AV setups used in classrooms or virtual sessions Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Perks Health insurance Provident Fund Language English Preferred Work Location In person

📌 Process Trainer (Maharashtra)
🏢 Epicenter Technologies
📍 Maharashtra