ClinicMind s core values Excellence Learning Teamwork guide everything we build With 150 in house analysts half a dozen BPO partners and a proprietary billing platform we now need a P L owning executive to deliver best in class collections continue to improve performance automate and meet the RCM needs of a rapidly growing client base Mission for This Role First 12 Months Raise Net Collections to 97 while cutting Denial Rate below 4 Reduce DSO to 30 days and Cost to Collect by 10 Implement two automation sprints per quarter in partnership with Product Engineering Key Responsibilities Operational Leadership Full P L for 150 internal FTE BPO vendors SLAs penalties expansion Weekly Power BI dashboards covering Net Collections DSO Denials A R 90 Cost to Collect Process Automation Champion RPA Robotic Process Automation AI denial prediction and payer API integrations build ROI cases and run UAT User Acceptance Testing Lead quarterly Lean Six Sigma Kaizen events Team Culture Scale coach and performance manage teams of 50 500 team members across coding billing collections and analytics Embed Excellence Learning Teamwork via joint on shore off shore OKR sessions SOPs and Continuous Training program Vendor Compliance Negotiate BPO rates enforce turnaround time SLAs and run continuous quality audits Ensure HIPAA payer policy and SOC 2 compliance serve as primary audit contact Stakeholder Alignment Partner with Engineering on RCM roadmap Finance on cash flow forecasting Sales on client RCM onboarding Responsibilities and Qualifications 10 years leadership of high volume 500 M RCM organizations including offshore BPO governance Proven record of reducing DSO 20 and Denials 30 within 12 months Hands on experience steering EHR RCM product backlog or large scale automation roll outs Deep knowledge of chiropractic physical therapy and mental health payer rules and coding compliance Data driven operator expert with SQL Looker Power BI and at least one modern billing platform Bachelor s in Business Health Admin MBA MHA or Six Sigma Black Belt preferred Communicates with radical candor builds trust across cultures and time zones Coaches leaders through change celebrates wins and learns from misses Operates as an owner fixes what s broken before being told Why ClinicMind Lead a 150 person team inside a rapid growing SaaS services platform Direct influence over product automation roadmap and AI investments Competitive salary performance bonus tied to the KPIs above equity option pool Permanent Work From Home Must Have High comfort level working on Eastern Time Zone US Shift Good internet access at home Mobile Hotspot Laptop Desktop with at least 16 GB