Role Overview As a Retail Customer Experience Manager you will be responsible for managing the retail operations of the clinic driving sales of pet food accessories maintaining optimal stock levels and delivering an exceptional customer experience You will actively engage with pet parents onboard them onto the Vetic app collect feedback and work towards achieving sales Key Responsibilities Retail Operations Visual Merchandising Manage the retail section of the clinic ensuring attractive and effective visual merchandising Maintain optimal inventory levels coordinate with suppliers and minimize stock-outs or overstock situations Conduct regular audits track expiry dates and ensure proper storage and display of products Sales Revenue Growth Drive sales of pet food grooming products toys accessories and wellness products Meet or exceed monthly and quarterly sales targets Execute in-clinic promotions and campaigns to boost product visibility and conversions Customer Engagement Experience Personally onboard pet parents educate them about available products services Ensure each customer enjoys a seamless delightful experience at every visit Address and resolve in-clinic concerns promptly Feedback NPS Reviews Actively collect pet parent feedback conduct NPS surveys and drive Google reviews Analyze feedback to identify improvement areas and implement corrective measures App Digital Onboarding Promote the Vetic App assist pet parents with sign-ups and educate them on app features such as bookings vaccination reminders and loyalty advantages Collaboration Reporting Report to the Area Manager with updates on sales performance inventory and customer experience metrics Work closely with the Clinic Manager to ensure smooth day-to-day operations and alignment on customer service standards Coordinate with veterinarians and grooming teams to deliver a holistic experience Job Type Full-time Pay 26 000 00 - 40 101 02 per month Ability to commute relocate Bannerghatta Bengaluru Karnataka Reliably commute or planning to relocate before starting work Preferred Language English Required Work Location In person

📌 Store Manager (Karnataka)
🏢 Vetic
📍 Karnataka