15 - 25 Years 1 Opening Bangalore Pune Role description Job Summary We are looking for an experienced and agile Practice UCC Architect to lead and grow our Unified Communications Contact Center UC C solution offerings under the Digital Workplace Practice The ideal candidate brings strong technical expertise in platforms such as Microsoft Teams Cisco Zoom and Contact Center technologies including Genesys NICE Five9 Avaya etc The role demands a proven track record in solution development pre-sales support go-to-market GTM strategy partner ecosystem development and large-scale implementations Key Responsibilities Practice Leadership Strategy Define and lead the overall strategy for Unified Communications and Contact Center services Build a comprehensive roadmap across UC collaboration and CCaaS platforms Develop reusable frameworks and accelerators to standardize and enhance service delivery Stay current with emerging technologies and continuously evolve the service portfolio Solution Offering Development Design scalable and customizable UC C and Contact Center solutions Recommend best-fit platforms and integration approaches e g Teams Phone Webex Zoom Genesys Cloud NICE CXone Provide architectural direction for hybrid cloud and on-premise models Ensure all solutions are secure resilient and scalable Pre-Sales Client Engagement Act as a technical advisor during customer engagements including RFPs demos and PoCs Partner with sales and business development to drive pipeline and solution sales Engage with C-level stakeholders translating business needs into technical solutions Partnerships GTM Execution Build and manage strategic relationships with key technology partners Lead GTM efforts for internal enablement and external market positioning Optimize partner certifications incentives and co-sell opportunities Upskill delivery teams to align with evolving solution capabilities Drive delivery excellence through standardized frameworks and governance Thought Leadership Evangelism Represent the UC C practice at industry events client forums and webinars Contribute to thought leadership via whitepapers blogs and case studies Candidate Profile Experience 15 years of experience in Unified Communications and Contact Center domains 5 years in a leadership consulting or practice management role Deep understanding of enterprise voice VoIP SIP PBX SBCs and cloud-based calling Hands-on expertise in Microsoft Teams Phone Cisco CUCM Webex Calling Zoom Phone Proficiency in platforms like Genesys Cloud NICE CXone Five9 Avaya Talkdesk Amazon Connect Experience integrating with CRMs Salesforce Dynamics IVR WFM WFO and analytics tools Strong history of building solution portfolios scaling practices and driving GTM initiatives Experience in managing globally distributed teams and delivery models Soft Skills Strong leadership and practice-building capabilities Excellent client-facing communication and presentation skills Strategic thinker with the ability to align technology to business goals Effective multitasker in a fast-paced high-performance environment Preferred Certifications Microsoft Certified Teams Voice Engineer Expert Cisco Collaboration Certifications CCNP Collaboration or higher Genesys or NICE platform certifications Skills Unified Communication Contact Center Solutions Voip Presales About UST UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process

📌 Solution Architect – Unified Communication & Contact Center (ucc) (Karnataka)
🏢 UST
📍 Karnataka