Skill required: Quality Checks - Operational Audit Compliance

Designation: Quality Assurance Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

- What would you do The role involves auditing advisor interactions across multiple channels and reporting deviations related to agents, processes, systems, or technology. It also includes recommending process improvements to the Transformation team. Key skills required are MS Excel proficiency, analytical ability, and a strong understanding of quality culture. Responsibilities include compliance analysis, process reviews, fostering governance, cross-functional coordination, and project participation. Objectives cover processing time, accuracy, SLA adherence, continuous improvement (Kaizen), and contributing to insights and

Audit Analyst auditing interactions and identifying process improvements.

What are we looking for
- Analytical ability
- Attention to compliance
- Robust reporting skills

- Experience in audit, QA, or compliance environments

Roles and Responsibilities:
- Audit customer interactions
- Identify compliance gaps
- Recommend improvements
- Support transformation initiatives

QualificationAny Graduation

📌 Quality Assurance Analyst-Voice (Mumbai)
🏢 Accenture
📍 Mumbai