Assistant Manager CRM & Research

Experience: 3–5 Years

Qualification – MBA or Diploma in Analytics

Key Responsibilities

Enable data-driven marketing by supporting CRM execution, customer analytics, and research initiatives that improve campaign effectiveness and customer engagement.

Key Responsibilities-

1. CRM Execution & Campaign Support

- Execute CRM campaigns across channels (WhatsApp, SMS, Email)
- Coordinate with agencies/tools for campaign deployment
- Ensure segmentation accuracy and timely delivery

2. Customer Data Analysis

- Analyze customer purchase patterns, frequency, and behavior
- Support creation of dashboards and reports for decision-making
- Identify trends and anomalies in customer engagement

3. Research & Insights Support

- Assist in consumer surveys, feedback collection,



and market studies
- Compile and analyze research data for actionable insights

4. Database Management

- Maintain hygiene, accuracy, and segmentation of customer database
- Ensure compliance with data privacy norms

Key KPIs -

- Campaign execution accuracy & timelines
- Data quality and reporting efficiency
- Insight contribution to campaigns
- Engagement uplift from CRM activities

Ideal Candidate Profile -

- Analytical mindset with solid Excel/data skills
- Understanding of CRM tools and marketing analytics
- Curious about consumer behavior and trends

📌 Assistant Manager -CRM & Research (Mumbai Suburban)
🏢 H.K Jewels
📍 Mumbai Suburban