At Shipthis we re on a mission to modernize the freight forwarding industry Our cutting-edge SaaS platform empowers freight forwarders to digitalize operations improve efficiency and deliver exceptional customer experiences We re the perfect size for every team member to make a real impact your ideas can shape workflows your efforts can move the needle and your work will help reshape global logistics Learn more at www shipthis co Role Overview We re seeking a proactive organized and customer-focused Inside Sales Executive to manage the journey from first lead contact through onboarding and beyond You ll be the central point of coordination between our Sales team prospects and internal teams ensuring every step is smooth timely and documented This is a multi-stage role involving pre-sales lead management demo coordination post-sales onboarding support and customer touchpoints Ideal for someone who thrives on ownership structured follow-ups and cross-functional teamwork Key Responsibilities Pre-Sales Lead Management Qualify and research inbound leads using agreed criteria Schedule and coordinate product demos for the Sales team Prepare demo materials set up accounts and ensure readiness Keep CRM data 100 accurate up-to-date Demo Evaluation Coordination Review AI-generated demo notes for accuracy highlight key decision drivers and update CRM accordingly Send personalized post-demo follow-ups using AI-assisted content including materials recap and clear next steps tailored to the prospect s needs Maintain regular contact during the trial evaluation period to ensure engagement and address any questions or blockers promptly Post-Sales Onboarding Support Facilitate smooth handover to Implementation Customer Success teams Follow up on pending documents or data from new customers Track go-live dates and ensure commitments are met before launch CRM Reporting Document every customer interaction touchpoint in CRM Monitor pipeline movement and prepare weekly monthly reports Provide accurate data for sales forecasting Customer Success Touchpoints Conduct post-launch check-ins to gather feedback Identify potential upsell or cross-sell opportunities Support resolution of customer issues when needed during the hyper care period Desired qualifications include 1-3 years in inside sales sales coordination or customer success roles B2B SaaS preferred Familiarity with CRM tools HubSpot Salesforce Zoho LeadSquared etc Proficient in MS Office tools like SharePoint etc Strong written and verbal communication skills Exceptionally organized and capable of managing multiple priorities Customer-first attitude with problem-solving mindset Comfortable working cross-functionally across sales support onboarding and operations Bonus Understanding of freight forwarding logistics workflows training provided We welcome candidates Who is Immediate Joining Female candidates returning to work after a career break are strongly encouraged to apply Whether you re seasoned or just starting out if you have the skills and passion we invite you to apply We are an equal-opportunity employer and are committed to fostering diversity and inclusivity We do not discriminate based on race religion colour gender sexual orientation age marital status or disability status JOB SYNOPSIS Job Role Inside Sales Executive Location Bangalore Job type Full time permanent Experience 1-3 years Industry Type Software Product Functional Area Sales Business Development Job Type Full-time Pay 600 000 00 - 800 000 00 per year Benefits Food provided Health insurance Paid sick time Provident Fund Work Location In person